Account Manager

Date: Sep 3, 2024

Location: Taipei, TW, 105

Company: Corning

Corning is one of the world’s leading innovators in materials science. For more than 170 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives.

Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

Corning’s Display Technologies segment manufactures glass substrates for active matrix liquid crystal displays (“LCDs”) that are used primarily in LCD televisions, notebook computers and flat panel desktop monitors.

Role Purpose

• Manages, retains, and penetrates a key account within a specific geographic / industrysegment in a manner that meets the business needs of customer(s), differentiates Corningwithin the marketplace, and supports the achievement of the division’s sales and profitobjectives

Key Responsibilities

• Accurately executes order specifications in Corning’s and customer’s order system; ensures proper pricing, payment, quotes and shipping/ transportation terms; and ensures orders are in accordance with Corning’s standard terms and conditions.

• Develops and executes a multi-year strategy for further enhancing Corning’s value add to the customer and maximizing the account’s impact to Corning through targeted relationship development, opportunity identification, and partnership efforts.

• Involves Corning’s executive leadership in customer visits, as appropriate, to further build Corning’s credibility and penetrate the account.

• Maintains frequent contact with the customer to identify, build and strengthen the relationship, continually assess Corning’s effectiveness in meeting the customer’s needs, and ultimately maximize account penetration and customer retention. Serves as an advocate for both Corning and the customer by creating value for both parties and balancing the needs and constraints of both parties.

• Stays informed of customer requirements and key buying factors, and uses this knowledgeto pursue profitable selling opportunities for current or next generation products and tomodify account plans, as needed.

• Collaborates with Pricing, Product Line Management, and other functions to negotiatefavorable agreements with customers.

• Proactively clarifies and executes contract terms and aligns customers’ expectations withthe division’s ability to deliver.

Competencies (knowledge, skills, and behaviors)

Experiences/Education - Required

• Bachelor’s Degree

• Project managing experience, strategy developing and data analyzing experience preferred

• LCD industrial experience is a plus

• Fluency in the English language

• Able to relate to all kinds of people regardless of background; finds topics and commoninterests that he/she can use to build rapport with others.

• Excellent presentation skill is required

• Aligns day to day activities around broader organizational goals and objectives; prioritizesresources based on the strategic objectives of the organization; recognizes and rewardspeople based on how their actions support the broader needs of the company.

• Effectively leverages negotiating strategies and tactics to reach mutually agreeablesolutions; focuses on win-win solutions; outlines requirements, contingencies and timetablesthat help drive discussions toward completion.

• Clearly states goals and beliefs; lets people know his/her true intentions; follows through on commitments.

• Aggressively pursues challenging goals and objectives; will to put in considerable time andeffort to accomplish objectives; takes a highly focused, goal driven approach toward work.