Careers the Changes Lives

The Diabetes Operating Unit focuses on improving the lives of those within the global diabetes community. As a business, we strive to empower people with diabetes to live life on their terms by delivering innovation that truly matters and providing support in the ways they need it. We’re committed to meeting people with diabetes where they are in their journey, always with an aim to make their lives easier.

Our portfolio of innovative solutions are designed to provide customers greater freedom and better health, helping them achieve better glucose control, while spending less time managing their disease.

A Day in Life

The Diabetes Care Center Specialist will be an expert in the business of his/her respective business unit, possessing high level leadership competencies and an enabler for all process improvements.

A strong predictor of success for the Care Center Specialist is the ability to communicate effectively with both internal and external stakeholders in all applicable modes of communication, being proactive in strategies that will be beneficial to both processes and business unit, and have a higher sense of urgency and responsibility for role and team.

Key Responsibilities:

• Achieve a comprehensive knowledge of Diabetes and all products that we support.

• Communicate technical information to patients about our products including troubleshooting steps to resolve technical issues they experience.

• Understand and identify customer needs and provide effective solutions for all customer enquiries received via phone or chat support

• Document all product allegation, customer concerns and actions taken into CRM and internal systems

• Maintain the company’s values and reputation for providing exceptional customer service

Must Have: Minimum Qualifications

• Completed at least 2 years in College, Vocational Diploma or Bachelor’s Degree required

• Minimum of one year of accumulated experience as a technical support or customer service representative

Your Profile

• Has excellent oral and written English communication skills. Has the ability to clearly convey ideas and comprehensively document customer interaction details

• Has excellent customer service mindset and a demonstrated track record in exceeding customer experience metrics

• Demonstrates strong analytical skills and can be relied on to make critical to quality decisions that have ethical and/or legal implications

• Has strong computer skills and is able to navigate office and product support tools and applications (e.g., Microsoft Word, Microsoft Outlook, Microsoft Excel, telephony applications and other cloud-based tools.)

• Must be willing to accept stretched assignment role as assigned by Supervisor or Manager

• Applicants must be willing to work in BGC, Taguig City (Hybrid)

• Must be amenable to working shifting schedules

About Medtronic Philippines

Established in 2015, Medtronic Philippines is committed to best-in-class patient and customer experience by delivering capacity, scalability, sustainable productivity levels and innovative solutions to our stakeholders, patients and customers. The establishment has over 450 employees on-site with more than 60% being female employees

What We Offer

We recognize the personal worth of employees by providing an employment framework that allows personal satisfaction in work accomplished, security, advancement opportunity, and means to share in the company's success. We believe in rewarding our staff with a complete package of benefits designed to support them at every career and life stage. As a result, our employees have access to the following benefits, to name a few:

• Our global well-being program supports your physical, emotional, social and financial well-being.

• Medtronic Employee Assistance Program offers confidential support and resources to build and enhance employee and organizational resilience, productivity, teamwork and psychologically healthy workplaces.

• Various insurance benefits include Inpatient and Outpatient Medical Insurance, Life, Disability and Accident Insurance.

• We have generous employee referral programs, employees stock purchase plan, leave benefits, and more!

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Day in the Life section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.