Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Positions in this function are responsible for all planning, scheduling, real-time monitoring and management of staffing levels and adjusting as necessary. Responsible for analyzing, implementing and monitoring workforce planning initiatives to optimize and scale the evolving workforce with short and long-range plans. Collaborates with business leaders, Finance and other stakeholders to review existing and future workforce needs and ensure alignment with business objectives and financial goals. Collects, interprets and evaluates workforce metrics to provide data driven insights for internal and external talent pool assessments, headcount reviews, forecasting and business scenario planning. Delivers value through actionable insight addressing operation workforce risks and opportunities. Impact of work is most often at the team level

Primary Responsibilities:

• Supervisor or People Management experience is a plus.

• Experience in workforce analytics, planning, forecasting and/or workforce management with a large global call center.

• Workforce Management experience

• Intermediate level of experience with MS Excel (i.e., creating spreadsheets, v-lookups, pivot tables, etc.) and MS Word

• Background in RTA, scheduling

• Experience in Handling Voice & Non-Voice LOBs

• Experience in building performance dashboards

• Experience in handling onshore WFM counterparts

• Knowledge on using Tableau, PowerBI, Genesis and IEX

• Willing or ability to work a flexible schedule, including weekends.

• Proven ability to work independently.

• Proven good presentation and communications skills.

Required Qualifications:

• Supervisor or People Management experience is a plus.

• Experience in workforce analytics, planning, forecasting and/or workforce management with a large global call center.

• Workforce Management experience

• Intermediate level of experience with MS Excel (i.e., creating spreadsheets, v-lookups, pivot tables, etc.) and MS Word

• Background in RTA, scheduling

• Experience in Handling Voice & Non-Voice LOBs

• Experience in building performance dashboards

• Experience in handling onshore WFM counterparts

• Knowledge on using Tableau, PowerBI, Genesis and IEX

• Willing or ability to work a flexible schedule, including weekends.

• Proven ability to work independently.

• Proven good presentation and communications skills

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Optum is a drug-free workplace. © 2024 Optum Global Solutions (Philippines) Inc. All rights reserved.