Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Remote System Administrator (Sr. Tech Support Analyst) is responsible for providing remote systems support and maintenance for mission-critical Radiology imaging and workflow systems that are deployed at customer facilities around the world. The Individual is primarily engaged in applying professional judgment to investigate and analyze the system to address customer issues and to help in problem solving and resolution to root cause.

Primary Responsibilities:

• Troubleshoot issues on production RIS and PACS radiology systems which utilize some of the following technologies: Local & Wide Area Networks, Windows Servers and workstations, Enterprise-class hardware & storage systems, and Oracle databases

• Liaison with internal teams, including R&D, Technical Response, Systems Engineering, Production & Installation, and Sales as required to deliver customer requests

• Contribute to a fast-paced and highly collaborative team-based work environment

• Perform scheduled preventative maintenance and systems administration functions at customer facilities

• Identify opportunities for further team education and growth and participate in the creation of the training materials.

• Seek and suggest competence and career development opportunities to current management

• Start contributing to the knowledge management system

• Ability to develop in-depth product knowledge and a commitment to continuous learning and personal development

• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• 3+ years solid customer service/technical support experience/skills and ability to interact effectively with different audiences, including Information Technology Analysts and clinical radiology staff, including PACS Administrators, Technologists, and Physicians

• Proven excellent written and communication skills (minimum level 3) - 1 to 5 with being highest

• Ability to work well under pressure and learn quickly in a high pace, challenging environment

• Highly developed organization skills and an ability to multitask in a fast-paced environment with competing priorities

• Proven excellent troubleshooting skills and the ability to systematically approach complex hardware and software problems involving multiple technologies

• Networking fundamentals, including Ethernet, TCP/IP, WAN

• Knowledge and experience in Enterprise-class servers, workstations, and RAID storage systems and underlying technologies, including: server system management and Windows system administration

• Knowledge and experience in supporting large, complex software packages; including designing configurations, identifying defects and workarounds, and troubleshooting integration issues

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Optum is a drug-free workplace. © 2024 Optum Global Solutions (Philippines) Inc. All rights reserved.

#LetsGrow