Job Information
AECOM Knowledge Management Specialist in Taguig City, Philippines
Company Description
Work with Us. Change the World.
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us.
Job Description
Responsibilities & Duties
Content Management
Coordinate with global stakeholders on article creation & updates
Ensure all contents undergo required Document Management Process before they go live in the system
Responsible for the governance & maintenance of knowledge assets, ensuring clear, consistent, & unambiguous KM repository
Index, revise, update a variety of comprehensive contents
Responsible for the provision of expertise & guidance on knowledge creation, e.g. ‘look & feel’ / tone of voice, to content owners & review outputs to ensure quality (make grammatical & format corrections)
Format HTML codes into knowledge articles
Coordinate translation requests
System Management
Conduct Knowledge Base system maintenance checks
Do testing before & after every system release
Create & maintain records of system performance, system usage, & Articles inventory
Prepare visual data analysis of reports
Report issues/defects observed or raised by End Users for Development fixes
Gather requirement for system enhancements
Manage UAT with stakeholder users
Create system know-how documentation
Lead major project releases & rollout sessions
Create Release Management End User Communications
Client Management:
Liaise with relevant Stakeholders, Content Owners, Leaders & SMEs to close gaps for article updates
Participate in planning & managing KM projects in alignment with agreed scope & delivery time
Train Knowledge Editors & Content Owners on creation & update of articles in ServiceNow
Content Planning & Analysis:
Impact assess “as is” & “to be” process for adherence & knowledge retention
Perform analysis of content requirements
Generate reports & interpret data from MS Excel
Provide input & insight on employee feedback & data analysis to support identification & execution on content related project opportunities
Take part in &/or lead projects related to research, creation, & maintenance of KM materials
Qualifications & Requirements
Minimum Requirements:
Bachelor’s degree &/or at least 4 years of relevant work experience
Intermediate proficiency in MS Office tools (Word/PowerPoint/Outlook)
Advanced proficiency in MS Excel
Excellent research skills
Experience using ServiceNow for KM (Knowledge Base, ticketing, HTML, chatbot)
Experience on processes & procedures relevant in KM, Technical writing or copy-editing, Reporting & data analytics
Preferred qualifications:
Experience in web development & similar projects
Experience in providing, writing, or developing web contents using an array of web development platforms, mapping tools (MS Visio, Lucid Chart, or an equivalent), & methodologies
Knowledge of HR metrics & their applicability
Experience in the use of other HR Systems e.g. Workday & other KM platforms
Understanding of Process Mapping Tools & Methodology
Experience working in outsourcing, shared services, or similar model within similar function
Attributes:
Ability to be thorough & meticulous in completing assigned tasks & with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail)
Ability to gather, integrate, validate, & analyze relevant data to develop resolutions, findings, & recommendations. (Analytical Thinking)
Ability to effectively communicate within a varied audience & internal & external customer using different platforms. (Communication)
Ability to actively identify new areas for learning & opportunities to improve processes, tools, & mindset (Continuous improvement)
Ability to maintain good customer relationship & initiate ways to improve customer experience (Customer Service)
Ability to identify & resolve moderate & complex issues by applying best practices & technical expertise & may recommend solutions for unique scenarios. (Problem Solving)
Working Environment & Physical Demands:
- Ability to work in Pacific Time schedule/Mid shift operating hours
Qualifications
Additional Information
About AECOM
AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.
Freedom to Grow in a World of Opportunity
You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.
You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.
AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.
Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.
All your information will be kept confidential according to EEO guidelines.
ReqID: J10114555
Business Line: Geography OH
Business Group: DCS
Strategic Business Unit: GBS
Career Area: Human Resources
Work Location Model: Hybrid
Legal Entity: AECOM Global Business Services - Philippines ROHQ
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