About this role:

Wells Fargo is seeking a Client Support Associate Manager.

In this role, you will:

• Supervise Client Associates in internal and external customer inquiries, complaints, and disputes resolution tasks and processes to ensure timely completion, quality, and compliance in customer service

• Identify opportunities for customer service improvement, policy and procedure enhancement, and risk control development in customer service

• Make daily supervisory and tactical decisions and resolve issues related to customers and colleagues, as well as staffing requirements under direction of customer service management, leveraging interpretation of policies and procedures

• Collaborate and consult with internal partners, relationship managers, and colleagues to ensure customer satisfaction

• Interact directly with external customers

• Manage allocation of people and financial resources for customer service

• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training or education

• 1+ year of leadership experience

Desired Qualifications:

• Minimum of 2 years experience in brokerage operations and/or client support and/or back-office manager role preferably in the banking space.

• Active FINRA Series 7 and 9/10 licenses, required

• Stakeholder management and experience leading transition projects, transformation or process improvement initiatives, as well as experience setting up new businesses.

• Strong team management and stakeholder management experience

• Willing to work US hours

• Willing to work on site (BGC office)

Job Expectations:

• Manage and develop a team of Client Associates who provide low to moderately complex client support, and engage key stakeholders and business partners associated with client support

• Identify productivity standards and goals, growth opportunities, and risk control development.

• Make decisions and resolve issues regarding escalated client inquiries to meet business objective.

• Interpret and develop standards and goals for client support.

• Collaborate and consult with more experienced management, internal partners, relationship managers, and colleagues to ensure client satisfaction

• Manage allocation of people and financial resources

• Mentor and guide talent development of direct reports and assist in hiring talent

Posting End Date:

21 Mar 2025

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Req Number: R-433510