Job Overview

Under close guidance or supervision, develops the skills necessary and learns the basic knowledge needed to provide support to clients.

Essential Functions

• Trains to provide day to day guidance and support to clients

• Learns the technical skills necessary to answer client queries and maintain logs and ensure follow through

• Develops the interpersonal skills necessary to build effective business relationships with defined clients

• Develops an understanding of clients’ potential business needs

• Develops the knowledge to ensure accurate and timely communication of support issues to relevant departments within the support cycle

• Provides support to other team members

Qualifications

• Bachelor's Degree

• Proficient in PC applications such as Excel.

• Ability to communicate effectively with various levels in the organization (written and oral).

• Ability to carry out some analysis and information gathering to resolve problems on routine matters.

• Amenable to work in Mckinley (Hybrid)

• Willing to work in night shift

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.

To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA, including our colleagues at Q² Solutions, contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us.

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