About Wells Fargo India & Philippines

Wells Fargo India & Philippines (https://www.wellsfargojobs.com/WF-India-PHL) is a critical component of Wells Fargo’s strategy to leverage distinct advantages in doing business in a global environment. Wells Fargo India & Philippines is primarily an extension of the technology, operations, and corporate support teams of Wells Fargo. It engages in application development and support, testing, other technology functions, international operations, knowledge support, and middle and back-end banking process solutions for a wide spectrum of Wells Fargo’s needs. It currently has offices in Bengaluru, Chennai, Hyderabad, and Manila.

About this role:

Wells Fargo is seeking an Associate Human Resources Operations Representative who can support our HR shared services teams. Delivering effective and efficient HR Tier 1 queries via Webchats and Emails, advise for all matters relating to employees while ensuring service level agreements are met. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.

In this role, you will:

• Perform a variety of routine human resources tasks pertaining to company policies, benefits, payroll, training, time away or any other related inquiries, in a service center or human resource department environment

• Work within internal human resources information systems (HRIS; such as ServiceNow and Workday) to assist in resolving basic issues or inquiries

• Assist employees on human resources related issues using developing knowledge of company personnel policies and procedures

• Review employee files and furnish information to authorized persons

• Receive direction from supervisor regularly and escalate questions and issues to more senior roles

• Support human resources operations; seek ways to improve processes within established procedures

Required Qualifications:

• 6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Candidate must have 6+ months of contact center experience. Preferably with HR Contact Center experience.

• Candidate must have a bachelor’s degree or completed at least 2 years in college.

• Candidate must have experience in supporting different channels such as phones, chat, or email.

• Knowledgeable in Workday, ServiceNow or Contract Resource Tool.

• Good problem solving and analytical skills. Able to accurately process high volume of work within established deadlines.

• Amenable to work on shifting schedule, mostly catered to US time and be located at Taguig City.

• Must also be amenable to work on selected Manila/US Holidays.

Job Expectations:

• Must have excellent written and verbal communication skills in English language.

• Able to demonstrate a professional, friendly and approachable manner coupled with the ability to communicate with staff at all levels.

• Able to use own initiatives, be proactive and able to identify appropriate solutions to problems.

• Must be focused with an eye to attention to detail.

• Able to work in tight deadlines and whilst managing stakeholder expectations.

• Committed to work with the team to maintain a positive team culture.

• Is open, receptive and adaptable to change.

• Demonstrates can do attitude and work with integrity.

Posting End Date:

16 Mar 2025

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Req Number: R-439335