Manager, General

US-WA-Tacoma

Job ID: 2024-5488 Type: Regular Full-Time # of Openings: 1 Category: Operations EFW

Overview

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines' extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch.

We are proud to offer highly competitive pay and a comprehensive benefits package, including:

• Paid vacation, sick time, and holidays
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Short- and long-term disability plans
• Life and accidental death & dismemberment insurance
• Job referral bonus program

Responsibilities

The Manager, General is accountable for all fiscal and operational functions within the designated station of Estes Forwarding Worldwide, LLC. Additionally, the Manager, General is responsible for developing and securing revenue and market share through promotion and sales of all services and products to establish and target accounts. The Manager, General is responsible for leading, directing and managing operations to ensure a consistently high level of service, quality, and customer satisfaction, as well as meeting appropriate sales and operational KPIs.

Duties include but are not limited to:

Accountable for maintaining profitable, cost-efficient operations, guiding and supporting all sales efforts and compliance with all company policies and procedures as well as any regulatory guidelines.

Identify business opportunities and generate profitable sales in both new and existing accounts to meet and exceed new business revenue goals.

Lead, direct, and manage site operations to ensure maximum profitability and superior customer service.

Assist in the development and implementation of sales plans that support increased sales.

Build strategic relationships with key contacts within customer organizations to understand oppo