Library IT Analyst

Salary

$42.97 - $52.42 Hourly

Location

Tacoma, WA

Job Type

Classified

Job Number

9082-24

Department

Library

Division

Library

Opening Date

04/17/2024

Closing Date

5/3/2024 5:00 PM Pacific

• Description

• Benefits

• Questions

Position Description

At Tacoma Public Library (TPL), our mission is to empower our community by bringing people together to discover, connect, create, learn and thrive. Want to make an impact? We’re looking for an IT Analyst who will play a meaningful role as part of a small, cross-functional Library IT team. As part of the team, you’ll be providing technology solutions including application deployment, application management, and systems analysis to support a library system engaged in community-driven services to deliver an innovative and exciting future to residents of the beautiful Pacific Northwest. TPL serves over 200,000 residents in Tacoma, through eight branches and online and outreach services.

Teamwork and communication are central to the Library IT department's culture. We work collaboratively with the City of Tacoma’s IT Department to provide on-site support services for both internal (library departments) and external (public users) stakeholders. A positive attitude, collaborative work ethos, commitment to digital equity, a strong desire to empower stakeholders with technology solutions, and a commitment to racial equity and social justice are qualities of an ideal candidate.

Applying equity and social justice principles is a daily responsibility and a foundational expectation for all Tacoma Public Library employees. All employees are expected to model and apply our equity and social justice shared values, behaviors, and practices.

Responsibilities Include:

• Perform systems analysis duties in the design, development, implementation, maintenance, and support of information systems and computer hardware and software applications

• Analyze and maintain existing systems, and assist in developing optimum configurations to achieve the Library's goals

• Provide solutions and resolve complex systems issues and problems independently and in collaboration with vendor partners

• Troubleshoot complex computer hardware, software and system difficulties; propose solutions, track and assure resolution through appropriate follow-up methods

• Perform maintenance and systems changes that create efficiencies, and improve performance and reliability

• Install, configure, and maintain networked, applications, operating systems, and hardware

• Manage and administer distributed endpoints using enterprise management tools; monitor systems

• Prepare and maintain robust end user and internal knowledgebase documentation

• Participate in evaluations and testing of system upgrades and quality control procedure development

• Prepare and adhere to project plans and timelines, resource requirements, and deliver documented proposals

• Conduct feasibility studies, and communicate status to project manager/supervisor

• Provide system benchmarking information and metrics

• Keep current on a diversity of programming software solutions

• Develop schema for information storage of user applications, conforming to accepted good practice and department policy and standards

• Write scripts for managing, configuring, and maintaining systems; modify existing scripts to meet needs

• Implement vendor supplied software applications and prepare specifications for use by staff and public

Qualifications

• Five years of work experience directly related to information technology

DESIRED QUALIFICATIONS

• Bachelor's degree in computer science or related field

• Information Technology Infrastructure Library (ITIL) Foundations, Network+ and Security

• • Experience with Integrated Library Systems (ILS)

• Experience with public computing and printing environments

  LICENSES, CERTIFICATES AND OTHER REQUIREMENTS:

• A valid driver's License is required.

Knowledge & Skills Knowledge of:

• Concepts of information technology including computers, peripherals, operating systems and applications

• PCI compliance best practices

• Principles and concepts of total quality process improvements and problem-solving methods

• Computer technology principles, their application, and troubleshooting techniques

• Maintaining positive vendor service relationship

• Endpoint management

• Specialized technologies, such as applications, tools, systems, and/or databases

• Security systems, backup, disaster recovery and related processes

• Computer networking concepts and their impacts on applications

• International Organization for Standardization (ISO) Open Systems Interconnect (OSI) networking model

• Database principles and access methods

  Skill in:

• Installation and configuration of computer hardware, software, operating systems and related peripherals, file sharing structure and operation; scripting

• Evaluating technical directions, detecting errors in logs; maintaining appropriate technical documentation

• Providing user support; troubleshooting and solving technical issues

• Collaboration with vendors to resolve issues and deploy services

• Building and maintaining documentation and knowledge bases

• Managing projects, estimating the level of effort and resources for technical projects to meet project schedules and timelines

• Maintaining technical fluency through journals and periodicals

• Communicating with a variety of audiences using tact, patience, and courtesy

• Providing great customer service; working with a variety of individuals from diverse backgrounds and conveying technical information to non-technical users

• Working confidentially and with discretion

• Prioritizing duties to meet immediate needs and accomplishing long-term goals

• Establishing and maintaining effective working relationships with others

• Developing and conducting presentations and facilitating meetings

Selection Process & Supplemental Information Interested individuals should apply online and attach resume and cover letter. Be sure to answer the supplemental questions. Applicants who meet the minimum qualifications will have their submitted materials and supplemental questionnaire scored. Candidates who pass the exam will be ranked on the eligible list for interview consideration. This position is covered by a Labor Agreement between the Tacoma Public Library and Local 117. Individuals given a conditional offer of employment must also pass a background check. New employees must successfully complete a six-month probationary period prior to obtaining permanent status in this classification. Tacoma Public Library Stands Against Racism and White Supremacy Tacoma Public Library is opposed to white supremacy in all of its forms and is committed to fostering an organization that is actively anti-racist. We believe that Black Lives Matter. We are grieving with our black community and all communities of color who continue to be harmed by institutionalized racism. We are committed to being a trusted community resource available to all and will provide resources and public programs that seek to reflect the values of anti-racism and elevate the voices of Black, Indigenous, and People of Color (BIPOC). Tacoma Public Library Tacoma Public Library (TPL) has been an essential provider of free books, information, ideas, and education for more than 125 years. TPL's neighborhood libraries originated with Andrew Carnegie's visionary philanthropy at the turn of the 20th century and are being transformed into true centers of educational innovation and service--and vital community hubs--that continue to provide far more than free books and materials. Learn more about the Tacoma Public Library and the services we provide at www.tacomalibrary.org and connect with us on Facebook (https://www.facebook.com/TacomaPublicLibrary/) , Instagram (http://instagram.com/tacomalibrary) , Twitter (https://twitter.com/tacomalibrary) , and LinkedIn (https://www.linkedin.com/in/rcroston/) to stay up to date on exciting things happening at the library, and to be notified of other career opportunities with us. Communication from the City of Tacoma: We primarily communicate via e-mail during the application process. E-mails from Cityoftacoma.org and/or neogov.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders. The online application system requires you to enter a substantial amount of information. Be prepared to spend an hour or more entering the required information. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement. For assistance with the application process or questions regarding this job announcement please contact Human Resources at (253) 591-5400 by 4:00 pm on the closing date. This will allow us to assist you before the job announcement closes. Insurance Plans: You may participate in one of several group health insurance programs. Employees and their dependents are covered by a medical-surgical-hospital plan, vision plan, dental plan, and employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance and Deferred Compensation options are also available. Employees are covered by the State Industrial Insurance Act. Paid leave: Library Employees are entitled to receive paid holidays, and Personal Time Off (PTO). Retirement: All employees of the Library except part-time Pages, temporary employees, and certain project employees, are included in the City of Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacorna.org or by calling (253) 502-8200. All members of the Tacoma Employees' Retirement System are also covered by Social Security. The Tacoma Public Library is not a department of the City of Tacoma and the Library's employees are not employees of the City. The Library is a separate entity with its own governing body. The Library's governing body is the Tacoma Public Library Board of Trustees. Employees of the City of Tacoma who accept employment with the Tacoma Public Library will lose their City of Tacoma employee seniority. They will also find that their leave accruals, and some of the benefits enjoyed as employees of the City of Tacoma do not carry over when they are hired for a position with the Tacoma Public Library. 01 This supplemental questionnaire is part of the examination process and therefore should be completed thoroughly and honestly. DO NOT indicate "see resume" or copy unrelated content from your resume when answering essay type questions. Responses to supplemental questions must be original content created by the applicant using their own words. The use of online tools or resources to create responses, such as Artificial Intelligence (ChatGPT, etc.), Google, Bing, etc., or plagiarism in any form, is considered cheating and falsification of the application. I understand that any form of cheating or falsification will disqualify my application for further consideration.

• Yes

• No

  02

  Do you have 5 years of work experience directly related to information technology?

• Yes

• No

  03

  In 350 words or less, please describe your experience collaborating with vendors in providing application support.

  04

  In 350 words or less, please describe the process you have used for introduction and deploying a new application or system to users. Include in your response what made implementation successful.

  05

  In 350 words or less, please tell us how you would begin to approach troubleshooting a system you've never maintained before. Assume there is no internal documentation.

  06

  Please tell us how you learned about this job opening.

• Job Interest Card notification

• Professional organization

• Military organization

• City of Tacoma employee

• Online job board posting

• Word of mouth

• LinkedIn

• Tacoma Training & Education Program (TTEP)

• Indeed

• Facebook

• Instagram

• Careers in Government

• Government Jobs

• Outreach Event

• National Diversity Network

• African American Job Network

• Disability Job Network

• Asian Job Network

• Latino Job Network

• Retirement Job Network

• LGBT Job Network

• Veteran Job Network

• Other

  07

  Please provide specific information regarding how you learned about this job opening. Thank you, your feedback will be used to evaluate our success reaching the public and refine our methods for future job postings.

  Required Question

Agency

City of Tacoma

Address

Human Resources Department 747 Market Street Tacoma, Washington, 98402-3764

Phone

253-591-5400

Website

http://www.cityoftacoma.org

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