Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Incident Management

Crisis Management

• Manage and Lead technical or multidisciplinary teams in War-Rooms related Critical-Major- Crisis Incidents

• Provide Incident Information / Communication Report during and after incident major

• Coordinate solution among technical Teams in order to restore the service as faster as possible.

• Update Critical Incident Tickets accordingly.

• Lead / Coordinate the Post Major Incident Review Meetings in order to define action plan and next steps, if required.

Incident Management

• Track incident backlog with technical teams

• Follow and Report Critical Incidents (P1)

Problem Management

• Open Problem Registers related to Critical Incident (Majors and P1s)

• Coordinate Root Cause Analysis, Action plans and Improvements through Problem Management Process with all engaged areas

• Tracking Problem Register from its creation until to its closing.

Change Management

• Review / Authorize and Open Emergency Changes

• Review High Impact Changes and identify / Report Gaps or recommendations

• Track and Report High Impact Changes during its execution

• Coordinate the communication to Business Areas and support on the validation required among technical teams before and during the Change Execution

Skills:

Experience on Incident with high impact – Crisis Management about is required.

Basic Knowledge in Infra-Structure environment and how the components are connected is mandatory (Network, Middleware, Database and how the infrastructure components are connected)

English spoken is mandatory

Spanish is desirable

Service now tool is desired

Service Management knowledge and ITIL concepts (Incidente, Problem and Change Management) is mandatory

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name

• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune ® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.