Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.

Do you have a passion for DATA & Analytics with a focus on cloud and using best-in-class tools created by Microsoft? Are you looking for a role where you can interact directly with large enterprise customers to improve their DATA & Analytics related technologies? Do you want to join one of Microsoft''s fastest growing businesses? If so, we are looking for you!

Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer’s most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution. This role is flexible in that you can work up to 100% from home.

Responsibilities

• Plan and deliver proactive and reactive support including onsite presence as needed.

• Work within a larger virtual account team to strengthen customer relationships and work on mobile-first, cloud-first strategies for immediate and long-term service delivery plans.

• Identify and manage goals and opportunities across Big Data platform to improve the health, performance, and availability.

• Drive and participate in proactive delivery management, spot performance issues, analyze problems, and provide solutions to meet customer needs.

• Work with support teams, account teams, product engineering teams and other stakeholders to ensure a streamlined customer experience.

• Apply lessons learned for continuous process and delivery improvement for the customer.

• Engage in meetings with customers and account teams to articulate service offerings.

• Share and gain knowledge through communities.

• Contribute to on-call rotations to ensure a high quality of service for critical incidents created by Support for Mission Critical customers.

Qualifications

Required/Minimum Qualifications

*Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.

*Fluency in Brazilian Portuguese and English.

*5+ years of related experience with more than one of the following areas:

Designing and supporting solutions using technologies such as:

SQL including OSS (Postgre SQL, My SQL, etc.), Azure SQL

Azure SQL Managed Instance

Azure SQL Hyper-Scale

NoSQL Databases including OSS (Maria, Mongo etc), CosmosDB

Technical Certification in Azure Cloud.

Additional or Preferred Qualifications

*Technical depth in one of the following Data Analytics and AI Platform Cloud solutions:

Azure Data Factory, Azure Data Lake, Azure Data Bricks

Big Data including Azure Synapse, Snowflake, Big Query, Redshift

*Presentation skills with a high degree of comfort presenting to a variety of audiences.

*Business level fluency to read, write and speak Spanish.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .