Employment Type:

Full time

Shift:

Day Shift

Description:

• Mission Statement: ·We, St Joseph’s Health and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities. Vision: ·To be world-renowned for passionate patient care and outstanding clinical outcomes. Core Values :·In the spirit of good Stewardship, we heal by practicing Justice in fostering right relationships to promote common good, Reverence in honoring the dignity of every person, Excellence in expecting the best of ourselves and others; Integrity in being faithful to who we say we are. POSITION SUMMARY: Patient Access Supervisor operations, maximizing patient throughput while gathering appropriate critical data to secure reimbursement for services rendered. Responsible for leading and managing the work of all onsite front-end operations within the Patient Access department. Motivates staff to achieve the highest levels of customer satisfaction and to meet the organization goals for customer service and financial performance. Optimizes staff performance through process redesign, policy/procedure implementation, communications, continuing education and professional development activities, staff empowerment and outcome feedback.As a mission-driven innovative health organization, we will become the national leader in improving the health of our communities and each person we serve. By demonstrating reverence, commitment to those who are poor, justice, stewardship, and integrity, our organization will continue to provide better health, better care, at lower costs. Position is responsible for but not limited to the management and oversight of the following functions:

• All Points of Main Registration and CVAU at the Hospital

• Admissions

SPECIAL EQUIPMENT, SKILLS, OR OTHER REQUIREMENTS:

Proficient in the Patient Access Template within EPIC

WORK ENVIRONMENT AND HAZARDS:

Exposure Class I or II, service specific – limited exposure to situation which could cause serious illness or injury (II), routine or potential exposure to blood, body fluids, excretions, or secretions (I).

PHYSICAL DEMANDS:

Medium work: Must be able to lift, bend, stoop, push and pull.

WORK CONTACT GROUP:

All services, employees, medical staff, patients, visitors, vendors, various regulatory and professional agencies.

SUPERVISED BY:

Director or Manager

SUPERVISES:

Staff

CAREER PATH:

Manager

EDUCATION, TRAINING, EXPERIENCE, CERTIFICATION AND LICENSURE:

Bachelors preferred or one to two years progressive experience Minimum of three (3) years' experience in hospital Patient Access operations. Minimum of three (3) years’ previous leadership experience. National certification in HFMA CRCR and/or NAHAM CHAA required within one (1) year of hire. Knowledge of medical terminology, third party payers, business math, ICD and CPT coding. Excellent oral and written communication skills. Knowledge of federal or state government agencies including but not limited to Medicare, Medicaid, VA or Charity Care programs, or patient management and healthcare accounts receivable within the healthcare revenue cycle. Exhibits supervisory skills that emphasize team‑building and strong leadership with the ability to provide clear oversight and coordination of department services. Demonstrated experience handling escalated issues, educating, and mentoring team members and demonstrating subject matter expertise. Expert knowledge of registration and patient throughput. Proficiency in Microsoft Office, including Outlook, Word, PowerPoint, and Excel. Must be comfortable operating in a collaborative, shared leadership environment. Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health. Insurance Verification Financial Clearance Financial Counseling Point of service cash collections and reconciliation Maintaining WQs Audits and Quality Checks Time keeping Staffing and staff schedule Maintaining appropriate supplies Upkeep of knowledge on downtime policy and procedures Coordinate and communicate with Team and Team Lead(s) on the daily operation Ensure staff are properly trained

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran