ADECCO IS CURRENTLY HIRING FOR A Service Management Processes & Performance Metrics Lead. FOR ONE OUR TOP CLIENTS! Location: Syracuse, NY Pay rate: $70/hr Hybrid

MUST HAVE SUCCESS FACTORS EXPERTISE!

We are seeking a highly skilled and motivated individual to join our team as a Service Management Processes & Performance Metrics Lead. In this role, you will play a crucial part in supporting the re-implementation of Success Factors within our organization. The successful candidate will be responsible for driving efficiency, optimizing service management processes, and establishing robust performance metrics to ensure the successful deployment and ongoing effectiveness of Success Factors and integrated tech stack.

• Assess current service management processes and identify areas for improvement.

• Collaborate with cross-functional teams to design, implement, and optimize service management workflows.

Performance Metrics Development:

• Define key performance indicators (KPIs) for Success Factors implementation.

• Establish essential operational level agreements (OLAs) for interconnected relationships within the technical environment, such as the transfer of systems and processes between different functions.

• Establish and implement a comprehensive performance measurement framework to track and report on the effectiveness of Success Factors.

Continuous Improvement:

• Lead continuous improvement initiatives by analyzing performance metrics and identifying opportunities for enhancement.

• Proactively address process bottlenecks and inefficiencies to ensure optimal utilization of Success Factors.

Experience:

• In-depth knowledge of Success Factors

• Strong project management skills and the ability to manage complex, cross-functional initiatives.

• Excellent communication skills and the ability to convey technical concepts to non-technical stakeholders.

• Bachelor's degree in HR Management, Business Administration, IT, or a related field. Master's degree is plus.

• Extensive experience in HR process optimization and system architecture design, with a focus on HRIS and HCM.

Pay Details: $70.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.