As a TMC Systems Operator, you will be responsible for Traffic Operations situational awareness, data entry and monitoring of systems within region 3 counties and roadway for normal and emergency conditions. This will require you to identify incidents, coordinating responses using various cutting-edge software technology tools and ultramodern traffic monitoring equipment, (CCTV and Intelligent Transportation Systems (ITS)) as well as live/continuously updating of web-based applications, and NYSDOT personnel & consultant managers. Core Responsibilities: Call-taking and data entry into various computer logs and record keeping software using Microsoft applications (SharePoint, Outlook, Excel, Word, etc.). Monitoring traffic cameras installed along the road network for declaring and responding to traffic incidents in a timely manner. Deploy messaging and monitor VMS (Virtual Message System) boards. Dispatching NYSDOT help truck crews for routine and emergency traffic situations. Monitor & report over-height vehicle detection alerts, construction work zones and roadway closures. Dispatch & report traffic signals malfunctions and highway maintenance calls. Monitor & enter information into web-based traffic information systems and mapping sites for travel convenience and alerts. Pro-actively monitor "hotspots", work zones, motor vehicle accidents, weather conditions, and special events. Perform record keeping tasks, computer entries, complete daily reports and quality control/assurance checks. Other duties as necessary. Education | Experience: Minimum Qualifications:

High school diploma or GED required: Military veterans welcome Preferred An associate degree, or equivalent of 2 years experience in; Customer service or support, military service, public safety (911/Police/Fire-Rescue or similar), emergency management, transportation dispatch, surveillance or similar environments. Must have an aptitude for providing exceptional customer service, interpersonal relationships, and ability to work well within a diverse group. Capacity to clearly communicate written and verbal information in English. Ability to take calls, dispatch (via radio or telephone) and communicate in a clear, calm, and detailed manner. Ability to coordinate real-time activities and priorities with minimal supervision. Possess strong knowledge of region 3 roadways. Capable of multi-tasking and working in a fast-paced environment Ability to use computers in Windows Office Suite and other web applications and completing clear and detailed written reports using effortless keyboarding skills. Adherence to company code of conduct and policies & procedures. Willing to work all shifts including weekends, overnights and holidays and be on-call if necessary. Must possess reliable transportation, a valid drivers license, and a strong work ethic. Must complete the probationary training period.