Overview

The mission of Helio Health Inc. is to promote recovery from the effects of substance use and mental health disorders and other health issues. To support this mission, the Information Technology Specialist I provides software, hardware, network support, training and troubleshooting in a multi-site healthcare facility. This position will perform general network maintenance, monitor systems, and ensure reliable connectivity to all infomration/communication services. This is a great opportunity to implement solutions for new facilities and acquisitions in a rapidly growing organization.

In addition to Helio Health’s comprehensive benefits package, Full-Time hires for this position are eligible for a Sign-On incentive up to $1,500!

Pay Rate:$58,500.00 - $62,000.00 per year

Responsibilities

• Implements and supports a wide range of IT projects.

• Supports users with technical advice and problem resolution. Mix of application, workstation/hardware, and mobile devices/applications support.

• Administer Windows Server environment running on VMWare or Hypervisor.

• Office 365 Administration, Microsoft Teams, and SharePoint Design.

• Maintain firewalls, access points/WiFi, and switches.

• Ensures that backup, recovery, and security procedures are set up and performed as planned and necessary.

• Monitors the utilization of all networks to detect potential errors or problems and provides necessary optimization, prevention, or upgrade requirements.

• Maintain an adequate level of knowledge of operating system and application software being used to provideTier I/II support to users.

• Supoort IS team on service desk tickets and projects.

• Cover "on-call" on a scheduled rotation for escalation of tickets after business hours.

• Supports projects to advance Helio Health’s technology platforms.

• Other duties as assigned.

Qualifications

• Associate's degree in Information Technology or similar degree is preferred.

• A minimum of 2 years of experience working in Information Technology, Healthcare experience is a plus.

• An equivalent combination of education or work experience in Information Technology.

• A+ or other IT related credentials are highly desirable.

Our Comprehensive Employee Benefits Package Includes:    

• Health insurance including dental and vision for employees and families.

• Paid Vacation and Sick leave - No Waiting Period for accruals.

• Paid holidays, including a floating birthday holiday.

• 401(k) plan with up to 5% company match.

• Company paid short-term disability insurance.

• Company sponsored life insurance.

• Employee Assistance Program (EAP).

Helio Health provides equal opportunity to all employees and applicants for employment, without regard to race, creed, color, sex (including pregnancy, gender identity and sexual orientation), parental status, religion, national origin, citizenship, status as a victim of domestic violence, age, military or veteran status, handicap or disability, family medical history or predisposing genetic characteristics or carrier status, marital status, family status, political affiliation, felony conviction record, status as a victim of a crime, or status as an employee who has complained about discrimination, filed a charge of discrimination, or participated in an employment discrimination investigation or lawsuit, or any other categories, status or activity protected by federal, state or local law.

Salary and hourly compensation ranges are provided in accordance with NYS law and are based on Helio Health's good faith belief of what is accurate at the time of posting. Salary and hourly compensation offers are based on candidate's education level and experience relevant to the position and also take into account information provided by the hiring manager and program.

Job LocationsUS-NY-Syracuse | US-NY-Utica

Category Information Technology

Position Type Full-Time

Work Arrangement Onsite

ID 2024-3919