BE A PART OF THE EXCITEMENT!

Embark on a thrilling journey with ASM Global, the global leader in venue management and live event production! With an illustrious reputation as the foremost partner for venue management, ASM Global proudly oversees more than 350 venues worldwide. Our success in operating and investing in the world's most iconic stadiums, arenas, convention centers, and theaters is fueled by unparalleled dedication and profound expertise.

Department: Food & Beverage

Reports To: F&B Assistant Directors

FLSA Status: Full-Time/Exempt

Union Code: Non-Union

Union Dues: No

Salary: $58,458/annually

THE ROLE

As a Catering Manager at The Oncenter, you will provide professional Food & Beverage services and support in the planning, organization, and management of events within the facility, while interacting with clients, staff, and related personnel to ensure all event needs are fulfilled.

WHAT TO EXPECT

• Work with Management Team to plan and manage all operational aspects of Banquets.

• Responsible for attractive visual display of all products.

• Ensure the accuracy of inventories for beverage, china, glass, silver, linen, etc.

• Coordinate with kitchen and stewarding on the timing and production of functions.

• Manage and oversee the suites in the War Memorial when needed for events.

• Ensure customer service, customer satisfaction, and all money-handling procedures meet or exceed ASM Global/The Oncenter standards.

• Recommend and maintain service standards and procedures.

• Understand acceptable Catering labor budgets.

• Forecast and control labor costs as directed by the Assistant Directors.

• Oversee scheduling and supervision for Catering staff while adhering to labor contract.

• Assist team with all aspects of hiring and onboarding including interviewing, orientation, and training.

• Direct, develop, and coach departmental personnel to work to full potential while carrying out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

• Implement corrective action procedures with employees whose performance or conduct does not meet required levels in conjunction with Human Resources.

• Inspect locations and observe workers and guests to ensure compliance with occupational, health, and safety standards and local liquor regulations.

• Other duties as assigned.

EDUCATION & EXPERIENCE

• Associates Degree and 1-2 years of management experience, or combination of education and relevant experience.

• Experience in Culinary Management, Business Management, Concessions/Catering Management, or other Food & Beverage Management desired.

• Must be able to work irregular hours including nights, weekends, and holidays as needed.

SKILLS YOU’LL NEED

• Ability to communicate in a clear, professional, and courteous manner which fosters a positive, enthusiastic and cooperative work environment.

• Solid working knowledge of computer applications: Microsoft Office, POS systems, timekeeping system.

• Ability to work well in a team-oriented, fast-paced, event-driven environment.

• Exceptional hospitality and customer service skills, service standards, guest relations, and etiquette.

• Ability to make professional, independent, and good judgment decisions within proper policy and procedures.

CERTIFICATIONS, LICENSES, REGISTRATIONS

• ServeSafe & TIPS certification a plus.

PHYSICAL ABILITIES

• Must be able to walk/stand/sit for long periods of time.

• Ability to work in a noisy, fast-paced environment.

• Must have the physical ability to maneuver around the venue, at times walking and/or standing for 8-10 hours or greater, climbing stairs, lifting and carrying 50 lbs+, and frequent bending, reaching, kneeling, and squatting.

NOTE: This description portrays in general terms the type and levels of work performed and is not intended to be all-inclusive or to represent specific duties of anyone incumbent. The knowledge, skills, and abilities may be acquired through combination of formal schooling, self-education, prior experience, or on-the-job training.

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Applicants who need reasonable accommodations to complete the application process may contact (315) 435-8062.