Job Number 24165311

Job Category Rooms & Guest Services Operations

Location W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Authentically You

Explore an exciting new career path at W Hotels where your authenticity is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

W Sydney, is now casting for a Wheels Attendant to run our bell desk and valet guest services. Reporting to the Chief Concierge this integral role provides a high level of service to guests experience and presents an amazing opportunity to play a key role in the pre-opening efforts of the world’s largest W Hotel, with 588 rooms, suites and studios.

If you are passionate and charismatic, have outstanding communication skills, zealous about creating a memorable and welcoming atmosphere for customers, strive to provide personalized and attentive service that exceeds guests expectations then this exciting role is for you. Overall, the Wheels Attendant should be able to balance the needs of the team and works closely with Welcome, Style and Beverage and Food talent while maintaining a focus on guest excellence.

POSITION SUMMARY

Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors.

BENEFITS

• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends

• The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International

• Discounts on food & beverage across all our hotels

• Recognition programs to keep you motivated

• Wellbeing & mindfulness programs to ensure you stay healthy

• Employee Assistance Program

• ‘Great Places to Work’ certified

MI RECOGNITION

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

MI CAREERS SOCIAL MEDIA ACCOUNTS

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CTA TO LEARN MORE

Visit whotels.com/careers to learn more about our workplace culture and career opportunities.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.