Description

About The Role:

We are seeking a Customer Solutions Manager (CSM) to join our global Media & Entertainment Industry team to work with one of our largest customers. In this highly visible position, the CSM is a thought leader that acts as a trusted customer advisor ensuring all AWS teams are working together effectively to deliver transformational outcomes for the customer.

CSMs are technologists with a strategic business mindset and use their technical acumen, program management, organizational change management, and communication skills to influence a broad range of multidisciplinary teams. You will work with aligning Sales, Solutions Architecture, Support, Product, Professional Services, and Partners to optimize customer outcomes.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture:

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have innovative benefit offerings, and offer ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance:

Our team places a high value on work-life balance, striking a healthy balance between personal and professional life.

Mentorship & Career Growth:

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Key job responsibilities

Customer Solutions Managers (CSMs) are obsessed with accelerating our customer’s cloud adoption and driving value from investments in the cloud. They accomplish this by partnering with customer leaders and their respective engineering teams to help strategize and manage their cloud journey. CSMs also have the responsibility to advocate internally at AWS on behalf of their customers.

• You will take end-to-end ownership of a diverse range of projects and initiatives, interfacing and influencing core and extended teams: Sales, Support, Solutions Architecture, and Professional Services (ProServe), and Product/Engineering, and Customer teams.

• You will establish a deep understanding of your customer’s business vision, culture and processes, and evangelize AWS services and influence customers to adopt the right solution at the right time.

• You will leverage your delivery experience with large scale transformations and help shepherd customers through their stages of AWS adoption solving their challenges through new ideas, tools and mechanisms.

• You will serve as the voice of the customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams.

• You will leverage your communication, program management, technical, operations, and transformation acumen to earn trust with your customer, understand their strategic goals, translate them into executable plans, ensure programmatic governance and deliver successful, often industry changing, customer outcomes on AWS services.

• In addition to your customer facing responsibilities, you will help shape the rapidly growing Customer Solutions Management function, where your passion to define and implement standard processes, methodologies, and tools will be highly visible.

A day in the life

Accelerate the Customer’s Cloud Adoption Journey and Maximize Customer Value through:

• Adoption: To support customer business goals and to advance the customer’s cloud adoption. This includes defining key milestones, removing blockers and implementing processes to accelerate workload migrations.

• Enablement: To drive customers’ People and Operating Model change, it is critical to define a training strategy to upskill technical and non-technical roles across the customer’s organization to ensure effective adoption of AWS.

• Governance: Implement governance structures to effectively govern both our partnership with the customer, and the customer’s adoption of AWS.

About the team

AWS Media & Entertainment, Games and Sports (MEGS) is responsible for driving revenue generation, growth, and innovation of the largest Media & Entertainment companies in the industry. The AWS team interacts with leading companies and believes that world-class customer engagement is critical to customer success.

Basic Qualifications

• 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience

• 5+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience

• Bachelor's degree in science, technology, engineering, math, business or equivalent

• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

Preferred Qualifications

• PMP certification, or SCRUM/Agile, SAFe certification

• Experience implementing cloud services including migrations and modernization projects or similar

Acknowledgement of country:

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.