Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks – like tuition reimbursement and a wellbeing program! (*Benefits vary by country)

About Stryker

Stryker is one of the world's leading medical technology companies and together with our customers, is driven to make healthcare better.

The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.

The Role

As a Field Service Engineer, you will work directly with Stryker medical equipment and technologies as you provide technical support, service, complete repairs and manage the requirements of Stryker medical customers. This technical hands - on role will see you partner with our customers as you provide a seamless technical service experience that will have an immense impact on hospital and patient outcomes.

This is a fantastic opportunity for experienced engineers, technicians, tradespeople and defence personnel!

Who We Want

• Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations

• Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues

• Self-starters. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes

• Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices

• Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders, senior management, and their teams

What You Will Do

• Provide technical support to Stryker customers onsite, completing reactive repairs and preventative maintenance to Stryker installed equipment

• Support the business to ensure the highest standard and quality of service is provided to our customers across Australia and New Zealand

• Deliver an exceptional customer experience and increase brand awareness through the development of strong, communicative relationships with customers and internal stakeholders, working collaboratively to solve problems

• Work closely and support our Senior Field Service Engineer and Lead Field engineer to ensure KPIs, goals and objectives are met

What You Will Need

• Excellent analytical, interpersonal and communication skills with a passion for customer service

• Demonstrated ability to operate small hand tools (e.g. pliers, screwdrivers, wrenches, hammer, etc.), soldering, power tools and test/inspect equipment

• Proven mechanical/electrical and problem solving skills

• Have the ability to problem solve, troubleshoot and repair complex installations

• A positive and enthusiastic team attitude

• Own vehicle & drivers license

• Electrical license and tagging & testing experience (desirable)

Culture & Benefits:

• Ongoing training and opportunities for career progression

• Paid Parental leave schemes

• Volunteer Day

• Engagement Day

• Onsite gym available in most offices

• Being part of one of the world's largest and most recognizable brands.

• Excellent team culture - we have fun whilst we work!

• A Leader who will support & guide you throughout your career

• Access to employee benefits including health care, financial wellbeing & insurance

• Access to our career and self-development program from day one

• Work with likeminded individuals who are driven by exceeding targets and improving patient outcomes!

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program (http://careers.stryker.com/referrals/)

To join us, click apply now!

Stryker is in the medical industry and the safety of our employees and communities is very important. To that end, it is a requirement that our employees be vaccinated, and it's an inherent requirement for the successful candidate for this role to be vaccinated. About Stryker

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com. (http:)

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.