As an CitiFX Pulse Application Support Senior Analyst you will play an pivotal role in running and maintaining the production environment for Citi’s franchise critical applications, enabling our traders to confidently service our clients.

Additionally, you will play an active role in driving stability and service improvements, developing application knowledge and working with senior business partners across the globe. This will include partnering with our Application Technology Development teams, Infrastructure teams and Business Product Owners.

This role presents an excellent opportunity for a successful candidate to develop a broad range of technical and soft skills, as well as the ability to develop a thorough understanding of Foreign Exchange (FX). You will gain significant experience of the advanced technologies used to run our business regionally and globally, giving you vast exposure to new and existing methodologies and systems.

There will be multiple opportunities for exposure to our firmwide technology network and potential to develop into a role in one of our many growing technology functions throughout Citi. If you can demonstrate an appetite to learn technical concepts, have strong problem-solving skills and an ability to build excellent working relationships then we want to hear from you!

Responsibilities:

• Manage, maintain and support applications and their operating environments, providing technical and business support for users of Citi. This will include providing resolutions to application issues, driving stability, efficiency and effectiveness improvements to help the department and overall business succeed.

• Perform start of day checks, continuous monitoring, regional handovers and same day risk reconciliations.

• Develop and maintain technical support documentation to support team members and wider technology teams.

• Identify ways to maximize the potential of the applications used.

• Partner with appropriate application development and production support areas and teams to priorities bug fixes and support tooling requirements.

• Assess risk and impact of production issues, escalating to the business and technology management in a timely and appropriate manner.

• Participate in application releases from development, testing and deployment into the production environment.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Experience in a Production Support role/environment is essential

• Experience with technical tools and systems such as SQL and Linux, and a willingness and ability to learn new technologies

• Experience monitoring, installing, configuring and/or supporting business applications

• Knowledge and experience of Problem Management Tools.

• Ability to engage senior stakeholders and lead discussions with clear, articulate, and highly assertive communication skills

• Experience working in a fast-paced environment whilst demonstrating practical problem solving and strategic thinking skills.

#FXAPPSupport

Job Family Group:

Technology

Job Family:

Applications Support

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.