Account Manager - Data Center

Job ID

175348

Posted

15-Jul-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Data Centers, Engineering/Maintenance, Facilities Management

Location(s)

Sydney - New South Wales - Australia

Key role to support GWS Data Centre business growth.

Be part of a global business with exciting growth targets for 2024 and beyond

Join a supportive team and develop your FM career within the rapidly growing

Data Centre industry

Must be Willing To travel between 2 sites in Sydney location - Norwest & Burwood

About us:

Our Data Centre Solutions (DCS) division, part of CBRE’s Global Workplace Solutions (GWS) group provides end-to-end services to hyperscale, co-location and enterprise clients across the entire lifecycle of a data centre. As the world’s only management-led, fully integrated data centre real estate practice, CBRE’s DCS group unlocks maximum value and performance by incorporating data centre assets, operations and strategies into a single service delivery model. We deliver end-to-end, technology-powered solutions that tie business-critical IT and mission-critical facilities together, driving increased efficiency and giving our clients competitive edge.

Purpose of the role:

• The purpose of the Account Manager role is to lead operations within our client’s facilities and provide comprehensive contract management.

• This incorporates delivering exceptional customer outcomes while driving strong sustainable growth, statutory compliance and governance, the management and development of our people (operational, contract support and management), the continual development of our project activities on the sites, and full operational responsibility of the assigned critical infrastructure facilities.

The Account Manager’s responsibilities include:

What is key essential:

• Strategic development of the account, delivering increased turnover and profitability, securing additional services and projects, and renewal of contracts at their term

• Provide leadership with full responsibility for profit and loss including contract and business reviews, financial planning for revenue and profit delivery, debt and cost reduction, contract growth, and ensuring financial targets are met and exceeded

• Take appropriate actions indicated by variances to ensure revenue, operating profit, working capital and additional work targets are met and continually improved upon without compromising service standards or customer relationships

• Communicate and implement business policies and processes, and be a champion for adoption and compliance with the DCS suite of critical environment controls

• Work closely with the procurement team to maximise use of preferred suppliers and to ensure robust back-to-back, performance focused contracts are in place

• Ensure fair treatment of suppliers at all times, maintaining professional supplier management and supporting arbitration of disputes

Business Development

• Contribute to business growth, including new business identification and organic expansion across all activities, including projects

Customer Relations

• Represent CBRE in a professional and credible manner to our customers and the wider industry

• Build and develop high-level customer relationships with our client through a strong understanding of requirements and emerging industry demands, and customer needs

• Relentless focus upon the delivery of service levels and reliability/uptime, and always contactable and responsive to customers

Quality and Safety Management

• Be a visible and passionate champion for safety, role modelling behaviors and recognising individual and team safety performance

• Monitor and identify areas for improvement as a matter of course, identifying and acting on trends, incidents and reports to create interventions that drive continuous safety behaviour improvement

• Ensure mandatory processes and controls are in place and teams are compliant with customer, CBRE, and statutory requirements

People Management

• A visible and engaging leader, regularly communicating on business performance and direction, and meeting with teams within all sites

• Ensure all people are appraised annually and managers are formally trained in the CBRE appraisal process, and people development plans are in place

• Establish a robust succession plan by identifying and supporting emerging talent

• Supporting and engaging in wider employee retention and development strategies, including the identification and nurturing of high potential and high performing individuals

What's measure your performance: Key deliverables

• Account P&L targets met or exceeded

• Account debt and WIP targets met

• QHSE metrics and Talent Coach training targets

• Employee engagement survey and scores

• Customer satisfaction results

• CERM reliability and incident metrics

• Monthly client reporting requirements, including internal and external (client) reports

• Monthly customer executive review meetings

• Fortnightly and quarterly client meetings including engineering, forecasting/financial and risk

• Client audit compliance

• Quarterly business reviews and annual Strategy Days held

• Account/BUR Reviews attended, ensuring all systems and reports are up to date

• Leadership, team engagement, and succession plans in place

Required Knowledge and Skills:

To perform this job successfully, an individual must be able to perform each key responsibility well and the requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Communication Skills

• Ability to comprehend, analyse, and interpret complex business documents. Able to respond effectively to sensitive and confidential matters. Ability to write reports, and to make effective and persuasive presentations on complex topics to employees, clients, senior management and/or public or industry groups.

Reasoning Ability

• Ability to solve advanced problems and deal with a variety of options in complex situations. Requires sound analytical skills with proven experience in developing strategic, operational and business solutions in a growing, matrix-based multi-industry environment.

Financial Knowledge

• Sound knowledge of financial terms and principles and able to review complex financial/business analyses and reports. Able to conduct routine and ad hoc financial analysis and derive subsequent plans and recommendations to enhance business performance.

Other Skills and Abilities

• I ntermediate experience with Microsoft Office Suite. Strong command of the English language and excel in the areas of spelling, grammar and punctuation

• Proven track record in a site management role with responsibility for facilities service delivery, culture, people and business growth, preferably within a technical and/or hard services environment

• Highly developed interpersonal skills and enthused by a fast-paced, high growth environment

• Self-starter, confident, composed and result focused, able to deal comfortably with complexity and uncertainty

• Ability to balance strategic thinking with tactical delivery of client and business outcomes

• Ability to gain trust and support of senior management and key client decision makers

• Ability to manage conflict and crisis situations effectively

Qualifications and Education:

• Trade qualified or bachelor’s degree desirable, and a minimum of 5 years leadership experience gained delivering facilities management outcomes, preferably within a critical infrastructure environment. Projects delivery experience also desirable.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)