At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Cheese Specialist

Department: Delicatessen

FLSA: Non-Exempt

General Function:

As a Cheese Specialist, this position will be responsible for filling customer orders, handling food in a safe manner, ordering and receiving products, making sure orders are correct, and labeling, dating, and putting product away. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies

• Partnerships

• Growth mindset

• Results oriented

• Customer focused

• Professionalism

Reporting Relations:

Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Perishables, Store Operations, and Health Wellness Home; Food Service Director; Deli Department Manager

Positions that Report to you: None

Primary Duties and Responsibilities:

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.

• Makes an effort to learn customers’ names and to address them by name whenever possible.

• Assists customers by: (examples include)

• escorting them to the products they’re looking for

• securing products that are out of reach

• loading or unloading heavy items

• making note of and passing along customer suggestions or requests

• performing other tasks in every way possible to enhance the shopping experience.

• Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.

• Takes customer orders at the Delicatessen counter.

• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.

• Reviews orders for the day.

• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.

• Reviews the status and appearance of the food for freshness.

• Ensures that an adequate food supply is ready and on hand and develops or follows a production list.

• Anticipates product needs for the department on a daily basis.

• Prepares, finishes, and replenishes product as necessary.

• Pulls product from cooler/freezer for preparation.

• Checks in product, puts product away, and review invoices.

• Runs the department register and receives payment, makes change, etc, where applicable.

• Removes trash in a timely manner.

• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.

• Adheres to company policies and individual store guidelines.

• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities:

• Washes dishes as necessary.

• Orders product and supplies as necessary.

• Prices product for customers as necessary.

• Delivers orders as needed.

• Assists in other areas of store as needed.

• Performs other job-related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics:

• Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.

• Ability to do simple addition and subtraction; copying figures, counting and recording.

• Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.

Education and Experience:

• High school or equivalent experience with Food Safety Certification and completed on-line cheese training.

• Six months or more of similar or related experience.

Physical Requirements:

• Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert 10 pounds of force constantly to move objects.

• Visual requirements include vision from 20 inches or less to more than 20 feet with or without correction, depth perception, and field of vision.

• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions:

This position is continually exposed to meat, cheese, dust, noise, and temperature extremes. There is occasional exposure to cleaning chemicals/solvents. This is a fast paced work environment with significant pressure.

Equipment Used to Perform Job:

Slicer, scale, shrink wrap machine, register, walk in cooler, knives, serving cases, and C.A.R.S. system.

Contacts:

Has daily contact with internal customers and the general public. Has weekly contact with suppliers/vendors. Has contact with Federal/State Governmental or Regulatory Agencies as necessary.

Are you ready to smile, apply today.