Learn what makes QTS a unique place to grow your career! (https://vimeo.com/727409140/ff26de87d4)

The Senior Manager, Hybrid Cloud Systems Engineering is responsible for deploying, maintaining, and securing QTS’ virtualized infrastructure. This role will drive the tactical and operational direction for ensuring product and IT availability and reliability in partnership with multiple QTS lines of business. Overall responsible for ensuring technology standards are followed, facilitating relationships with internal stakeholders, and leading state of the art technology deployments across a rapidly growing portfolio. This role must build a strong team culture with a sense of urgency and responsibility. This role will manage the day-to-day tasks of our Systems (Server/Cloud/Virtualization) and Data Protection (Disaster Recovery/Data Protection) Engineers, primarily focused on data protection, remote access technologies, patching & vulnerability remediation, and vendor management.

The infrastructure that this manager supports enables the management of QTS applications across several lines of businesses and logical domains. The Senior Manager will also be responsible for working with leadership on budget for hardware/software purchasing. This role will be tasked with providing overall IT Application and Infrastructure support for the organization in accordance with business policies and industry regulations.

RESPONSIBILITIES, other duties may be assigned.

• Develop a strong culture of continuous improvement, technology expertise, and stakeholder satisfaction.

• Responsible for management virtualization deployments and their associated maintenance and security schedules.

• Manage the data protection and associated backups of critical infrastructure and applications

• Responsible for infrastructure modernization and refresh projects.

• Manage the secure, virtualized desktop infrastructure, VDI, environment and associated technology refreshes & evolution

• Develop the vision for the team and motivate/inspire team to accelerate evolution of technology maturity.

• Partner with Information Security Team on addressing security risks and implementing continuous security improvement features within responsible environments.

• Manage the Tier III and IV Systems Operations staff responsible for monitoring and diagnosing systems and hardware problems. Management includes supervision, scheduling, development, evaluation, and disciplinary actions.

• Lead team operational planning projects. Organize and negotiate the allocation of resources.

• Responsible for defining and documenting standards within scope of responsibility.

• Responsible for ensuring risk-based vulnerability management.

• Provides technical direction and instruction relative to complex problems.

• Coordinates project phases from inception, planning, requirements, development, test, and delivery.

• Partner with internal and external customers, vendors, engineers, operations, and all levels of management.

• Work within the Technology Operations Department to develop and achieve SLA/SLOs.

• Work with leadership to establish department objectives, work plans, schedules, and ensures resources are available for completion of complex technical projects. Shall ensure that all tasks are developed into appropriate plans and completed with required analysis and reports.

BASIC QUALIFICATIONS

• Bachelor’s degree in Computer Science or Engineering or equivalent professional experience

• Five or more years of progressive IT technology management experience, with a focus on Systems Engineering, including experience with Windows and Linux operating systems and virtualization

• General understanding of backup technologies and high availability services

• Five or more years of experience leading cross organizational teams

• Background in IT infrastructure lifecycle, budget, planning, requirements management, and test procedures.

PREFERRED QUALIFICATIONS

• MBA degree

• Five or more years of experience in a Data Center or critical infrastructure environment

• vmWare certification (s)

• Citrix certification (s)

• Project Management Professional (PMP) certification

• ITIL certification

• Other Systems or Network Engineering related certification (s)

• Familiarity with Agile methodologies, DevOps principles, and Infrastructure as Code

• Physical Security Engineering (application and hardware)

• TOGAF or related certification (s)

KNOWLEDGE, SKILLS AND ABILITIES

• Transformational leader with a heart for serving others.

• Build relationships and foster open and honest communication.

• Proven ability to manage multiple projects simultaneously while maintaining schedule and scope.

• Executive level communication skills.

• Solid organizational skills including attention to detail in a fast paced environment.

• Self-starter and quick learner who understands and can adapt to existing software application and computing infrastructures.

• Lead in a developmental environment – Turning learning into action is fundamental to unleashing the power of QTS. By embracing change and appreciating others, we accelerate business improvements and our own development and fulfillment.

TOTAL REWARDS

• This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.

• This position is bonus eligible.

#LI-MW1

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English) (http://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.

QTS Data Centers was built around the Core Values of Integrity, Character, and Trust. We prioritize family, faith and community involvement while leading with strong, honorable, and principled behavior. We started this journey in 2003 when our CEO, Chad Williams, purchased his first data center in Overland Park, KS. Humble beginnings that have led to 35+ data centers and growing. Recently privatized in a $10 billion transaction with Blackstone, one of the most notable real estate investments companies in the world, QTS is positioned to execute on a global expansion initiative and we are looking for the best and brightest to join our team.

At QTS, we’re fearlessly leading the way by redefining what it means to be a data center provider. QTS is entrusted with providing world-class data center solutions to enterprises, government agencies as well as the largest and fastest growing technology companies in the world. We deliver a fully-integrated platform from top to bottom – one enabled by technology and world-class infrastructure. Simply put, we’re innovating to stay ahead of the curve.

We are powered by people.

And we’d like to invite you to join us.

In addition to a variety of benefit packages, QTS goes above and beyond for our employees:

• Roth and Traditional 401(k) matching contributions with immediate vesting

• Every employee is bonus or commission eligible

• Generous PTO Accrual plus additional Paid Volunteer Days

• Paid Holidays Annually/Holiday compensation when worked

• Pet and Legal Insurance

• Q-Rest Sabbatical Program

• Q-Anniversary Service Award Program

• Parental Leave for primary and secondary caregivers

• Military Benefits Package

• QTS Charitable Matching Gift Program

• QTS Scholarship for Employee Dependents

• QTS Crisis Fund

• Wellness Program

• Tuition Reimbursement Program