The Analyst is a perpetually Client-facing role while also managing and leading projects in day-to-day service of the Client. The Analyst is seasoned in maintaining positive client relations and has accountability for ensuring work performed is accurate and timely.

KEY RESPONSIBILITIES

• Responsible for internal and external project management to ensure projects assigned are executed effectively and efficiently, including but not limit to:

• Assist with developing estimates for audience services

• Writing SOWs

• Ensuring proper client acceptance of SOWs

• Write specs, create, manage Workfront projects

• Build and maintain client relationships with mid-level management

• Manage all specifications necessary for internal and external billing

• Track hours and profitability of projects assigned to you

• Articulate the business questions under consideration and how the analytic approach will address those questions.

• Understands the source, accuracy, and meaning of data elements included in analyses they are managing.

• Exhibits healthy skepticism for the form and function of each selection and analysis.

• With direction, determine meaningful insights by applying the appropriate marketing metrics leveraging response reporting.

• Develop long-term client partnerships that results in a mutually beneficial, growth-oriented business and working relationship.

• Manage multiple channel projects from beginning to end.

• Evaluate and monitor the quality and performance of all analytic services provided to the Client(s) by Quad

• Assist with the development of presentations for clients, including QBRs, RFPs and proposals.

• Ensure client is satisfied with performance of our analytic services.

• Act proactively to manage the business effectively.

• Keep management informed regularly of events/issues that could impact client relationship.

• Work with others to think strategically and tactically to meet client needs, to improve current services.

JOB REQUIREMENTS

Appropriate education and/or experience may be substituted on an equivalent basis

Education: Bachelor’s degree in advertising, communication, marketing or related field required.

Experience: Minimum 2 - 5 years of experience including: retail marketing, corporate marketing and/or advertising agency.

Certificates, Licenses, Registrations: None

Knowledge, Skills & Abilities:

• Understanding of marketing strategy, creative, analytics, print production, media and digital.

• Knowledge of customer services, sales, project management, operations, account service/sales management, best practices to communicate and implement.

• Ability to handle many issues, items, and functions at one time and deal rapidly with multiple items in prioritized sequence.

• Knows how to seek help or relief when workload is too high or deadlines are infeasible

• An analytical approach to problem solving.

• Ability to act on own initiative.

• Ability to relate to and develop relationships with Client’s management.

• Inspire a spirit of teamwork and cooperation within the Analytics team and cross other teams

• Set and prioritize goals and achieve them as scheduled.

• Ability to understand and communicate complex concepts/business issues verbally and in writing to clients and management.

• Willingness to take direction from superiors and seek suggestions from peers.

• Ability to work with a team to think strategically and act tactically in order to align Quad's services with customer needs.

• Demonstrate willingness to work together with peers and other Quad departments to improve quality and performance.

• Experience with MS Word, MS Excel, MS PowerPoint and Outlook.

• Travel as required, temporary assignments (out-of-town).

• Strong written and verbal communication and interpersonal skills.

Occasionally raises hand to organize team meetings, activities, or just time to chat over lunch.

The above statements are intended to provide the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and requirements.

EOE/M/F/V/D