WWRFO Operations Excellence Program Manager

Sunnyvale,California,United States

Operations and Supply Chain

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The WW Retail Fulfillment Operations (RFO) team is seeking an Operations Excellence Program Manager to support our volume order fulfillment and promotions teams. This role partners with a multitude of internal teams building strategic process improvements, ensuring flawless execution of volume orders, and supporting promotional execution activities globally. The ideal candidate will be partnering closely with teams across Operations, Sales Planning, Supply/Demand Management, Business Process and Re-engineering, Retail Store Operations, Retail, Logistics, and IT.

Description

As a member of the WWRFO Operations Excellence team you will be responsible for providing recommendations based on analytical insights leveraging reporting, managing end-to-end execution, and delivering innovative process improvements. Liaise with WW and regional teams to identify deliverables, build execution plans, and process improvements. Keep business partners apprised of changing/existing plans and escalate needed decisions. Assess current business processes for improvement opportunities while transforming broad concepts and business strategies into structured projects leading design and implementation. Establish a consistent communications platform to share and maintain business information with internal teams. Build sustainable post-launch analysis for each change implementation and promotional launch to capture learnings for continuous process improvement.

Minimum Qualifications

• Minimum 5+ years of experience with increasing levels of responsibility.

• BA/BS or equivalent experience required.

Key Qualifications

Preferred Qualifications

• Working knowledge of advanced supply chain practices, strong analytical capabilities, leadership skills, and business savvy.

• Supply/Demand Planning, S&OP, online fulfillment, and store operations experience.

• Various experiences in different project management methodologies.

• An ability to visualize key concepts, timelines, and milestones into executive ready presentations.

• Ability to liaise between teams with competing priorities to align to the most urgent and critical needs for leadership decisions.

• An individual who is self-motivated and operates with a great sense of urgency with a keen eye for detail.

• Background in Customer Experience (CX) and various Customer Journey methods.

• Ability to build sustainable management systems supporting volume orders, promotions, and fulfillment management from order placement through returns across online and stores.

• Program Management, Project Management, Operations, Supply Chain, Retail (stores and eCommerce). Candidates with experience in system and tool launches, process design and implementation, fulfillment, logistics, and new product introductions will be well regarded.

Education & Experience

Additional Requirements

Pay & Benefits

• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $139,200 and $209,900, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)

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