Description

Sales Operations and Analytics team in Amazon Devices Reverse Logistics delivers world-class supply planning services and accurate forecast guidance to support seamless customer experience, sustainability and maximum asset recovery for Amazon Devices. We are responsible for guiding millions of returned products through the reverse supply chain. This role is critical for our reverse supply chain operations and has outsized impact on all our downstream plans, guides strategic judgement, and our financial plans.

In this highly visible role, you will be responsible for entire lifecycle of returned products and work with operations and sales teams to ensure our customers’ needs are met for warranty and other sales channels while maintaining healthy inventory. You will be a thought partner to supply chain operations leaders, an effective mediator between sales and operations functions and have exceptional communication skills. You will develop and present innovative solutions to accelerate value recovery for customer needs, cost reduction and healthy inventory management. You will shape custom tools and software that is developed for your use cases. You will identify and drive continuous improvement opportunities in supply planning processes and pioneer new ways to automate and simplify our processes. You will own key planning metrics such as supply planning accuracy.

Key job responsibilities

• As a Sales Ops Planning Manager you run sales and operations planning process for assigned programs periodically to fulfill warranty requirements

• Monitor refurbished inventory health to ensuring efficient inventory globally

• Develop and present supply and inventory strategies to execute new product launches

• Manage product lifecycle analysis to guide products from sustaining to end of life stages and gain buy in from stakeholders

• Be the single point of contact for sales partners in supply planning, performance tracking and reporting

• Partner with finance on annual operational planning and supply planning process

• Identify improvement opportunities in planning processes and guide cross functional improvement efforts

• Develop, own and monitor planning accuracy and efficiency

We are open to hiring candidates to work out of one of the following locations:

Sunnyvale, CA, USA

Basic Qualifications

• Bachelor’s degree in Business, Statistics, Applied Mathematics, Engineering or Supply Chain/Operations or closely related concentrations and/or equivalent experience

• 3+ years of experience in supply chain and supply/demand planning

• 3+ years of relevant experience in positions that require actual vs. demand analysis including ability to manage large volume of data and aggregating supply/demand to support other functions that plan sourcing, production, and delivery requirements

• 3+ years experience in program or project management

• Experience in creating and managing advanced models and scenario analysis in Microsoft Excel including the Excel advanced functions (pivots, lookups, macros, and index)

Preferred Qualifications

• Working knowledge of SQL, Python, Tableau and/or other Business Intelligence Platform

• Prior reverse logistics forecasting, planning and/or business experience

• Experience using data and metrics to drive improvements

• Experience working cross functionally with tech and non-tech teams

• Excellent verbal and written communication skills; 5+ years experience in presenting to Senior Management

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $63,600/year in our lowest geographic market up to $153,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.