AppleCare Product Ops - Product Manager

Sunnyvale,California,United States

Operations and Supply Chain

Imagine what you could do here at Apple. Innovation runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. The people here at Apple don’t just build products — they craft the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. We seek an individual experienced in technical product management to drive customer-facing initiatives of our AppleCare Product Operations team. You'll need to be organized and proactive to the challenges of a fast paced environment with ability to handle ambiguity and build structure. You will work on developing and defining new service offerings, and ways to bring them to market in a way that is distinctly Apple. You will be responsible for leading the planning, development, implementation and performance measurement of your programs. You will closely work with engineers, data scientists, financial analysts to find opportunities, develop them into cases, and pitch them to executives. Once approved, you will work with project managers, designers and software architects to bring those concepts to market. We feature a collaborative environment with creative, hard-working people and groundbreaking technologies. Do you have a strong technical / engineering background, with previous experience in product development / business processes with the shown ability to evaluate, analyze, prioritize, influence and collaborate across all levels of the organization? Join us and make a difference!

Description

You will focus on innovating the AppleCare product line through the development of new features and the creation of outstanding customer experiences. In partnership with experts from functional areas across Apple, your key responsibilities are to deliver: - Market/Competitive intelligence - Consumer insights & trends - Product concept/new feature ideation, business case, and strategic alignment - Customer experience and system requirements - Product performance monitoring & cost modeling - Pricing strategy - Go-to-market execution - NPI (Hardware) impact assessment and change management This job is very cross-functional and requires strong and effective communication to lead, empower and influence large teams with competing priorities.

Minimum Qualifications

• 5-7 years work experience as a technical product manager

• Hands-on product management experience during all phases of the development cycle

• Excellent social and oral/written communication skills, with experience presenting to multiple teams and executive level partners

• BS or MS Engineering/Computer Science degree with equivalent work experience

Key Qualifications

Preferred Qualifications

• Passionate about providing an outstanding customer experience

• Experience in the consumer electronic insurance industry a plus

• Intellectual curiosity combined with a strong analytical ability and financial competence

• Understanding of consumer service/insurance products, POS - as well as customer-facing solutions, strong plus

• MBA

Education & Experience

Additional Requirements

Pay & Benefits

• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $165,500 and $293,800, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)

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Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

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