Position Title: Shift Leader

Reports To: General Manager

Overview

Shift Leaders are generally responsible for coaching Dunkin’ Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others providing timely feedback.

Responsibilities Include:

• Perform all responsibilities of restaurant team members

• Support the Restaurant Manager in meeting operational goals and execution

• Ensure Brand standards are met throughout shift including preparation of food and beverages

• Communicate shift priorities, goals and results to restaurant team members

• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback

• Support the training of restaurant team members as needed

• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift

• Communicate clearly with the next Shift Leader to help prepare him/her for shift

• Ensure Food Safety standards are met

• Manage Inventory throughout the shift

• Provide great guest service and coaches restaurant team members to do the same

• Schedule restaurant team members for shifts

• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies

Education/Experience:

• Basic computer skills

• Fluent in spoken and written English

• Previous leadership experience in retail, restaurant or hospitality preferred.

Key Competencies

• Works well with others in a fast-paced team environment

• On time, demonstrates honesty and a positive attitude

• Willingness to learn and adapt to change

• Guest focused

• Ability to assist with training

• Problem solving

• Motivating others

Physical Demands/Working Conditions:

• Standing on feet

• Repetitive motion including bending, stooping and reaching

• Lifting objects, ice, products, boxes up to 20 lbs (if applicable)

• Wearing a headset

• Working in a small space

Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee’s restaurant(s). The terms “Company,” “Dunkin',” “we,” “our,” or “us” refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee’s terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.