Store Manager

As a Store Manager you administer, direct and oversee the effective recruitment and development of your subordinates. The Store Manager is directly responsible for ensuring the proper implementation and effective application of all operational standards of quality service & cleanliness.

A Store Manager will operate his/her restaurant in a cost effective manner by assisting in obtaining goals set forth by upper management. A Store Manager must demonstrate sufficient application of knowledge and leadership, always remain engaged and in tune with customers and employees needs and drive towards the continuous improvement of overall store operations.

Responsibilities include:

• Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively.

• Recruitment, selection, and training of Crew Members and Shift Leaders.

• Development of team members through effective cross training, deployment, and delegation of responsibilities.

• Hold team members accountable for their behavior and performance, addressing concerns promptly.

• Hold guests as highest priority and role model exceptional guest service.

• Ensure Brand standards and systems are executed.

• Drive sales through effective execution of restaurant standards and marketing initiatives.

• Delegate and lead processes to control labor costs, food costs, and cash.

• Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness.

• Work with Multi-Unit Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals.

• Comply with all restaurant, brand, food safety, and franchisee standards and policies.

Qualifications:

• Able to clearly express oneself verbally and in writing (English)

• Restaurant, retail, or supervisory experience

• Guest Focus – anticipate and understand guests’ needs and exceed their expectations.

• Passion for Results – set compelling targets and deliver on commitments.

• Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.

• Leading Teams – get the right people in the right places, enabling them to make decisions, and celebrate success as a team.

• Conflict Management – use interpersonal skills to confront tough issues and resolve disagreements constructively.

• Leading operational Excellence

• Keen focus on 100% Guest Satisfaction

• Understanding the importance of training and development of team members

• Achieving financial goals such as sales projections, labor cost, and food cost.

• Utilizing effective communication and coaching skills

Our Ideal Candidate is highly motivated, enthusiastic, with demonstrated ability to think and work independently. Experience in the food service industry is required. Food Safety, Serve Safe Certification is a plus!

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.