Job Information
BRP US INC Technical Service Advisor in STURTEVANT, Wisconsin
JOB REQUIREMENTS: Global Technical Services Advisor We are looking for a Technical Service Advisor who will report to the Global Technical Service Team Lead, and who\'ll be tasked with providing technical solutions for our dealers. As part of your role, you\'ll be significantly contributing to providing quality service for BRP customers. You\'ll be at the forefront of supporting BRP dealers. Note: Position is REMOTE and must reside in the U.S. YOU\'LL HAVE THE OPPORTUNITY TO: Act as a front of house advisor representing BRP globally by providing efficient expert advice, performing technical, mechanical and electrical diagnostics and answering dealer inquiries quickly focusing on right the first time and reflecting our quality service pledge Provide technical solutions to dealership technicians and support other departments like warranty and customer care teams Guide dealers on best practices related to BRP policy , processes and guidelines Proactively support and coach our partners and dealer network with regards to technical support and dealer inquiries all while building and maintaining our dealer relationship Represent BRP and build relationships by participating in events Highlight issues quickly, Identify and escalate emerging issues or trends and represent your sector in order to continuously and proactively improve and optimize our support services YOU\'LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS, EXPERIENCE AND COMPETENCIES: Required: Basic technical degree or any relevant qualification in powersport, automotive, marine or small engine mechanics 2+ years of relevant experience in a powersport dealership or in a similar environment with general mechanical knowledge Strong troubleshooting and diagnostic skills with thorough understanding of electrical and mechanical theory Ability to navigate and understand electronic parts catalogs, engineering drawings and bill of materials Excellent written and verbal communication skills; ability to articulate thoughts, ideas and technical terminology Capacity to adapt easily to different circumstances, individuals, situation and working in a multicultural environment Do you have other qualifications? Tell us what is unique about you that is a great addition to the team. ACKNOWLEDGING THE POWER OF DIVERSITY BRP is dedicated to nurturing a culture that invites, connects, and... For full info follow application link. BRP US Inc. is an Equal Employment Opportunity and Affirmative Action Employer. The objective of the Company is to recruit, hire, train, compensate, and promote into all job levels, the best qualified applicants without regard to race, creed, color, national / ethnic origin, citizenship, ancestry, religion, sex, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, pregnancy, military status and/or any additional status protected by federal, state, provincial or local laws. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/5DA95B93BACB461E