Are you ready for what’s next?

Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.

Navico Group is a stand-alone division of Brunswick, the world’s largest recreational marine business. We are seeking a passionate customer-focused Customer Service Specialist to join our team.

In this role, you will answer customer queries, resolve issues via appropriate channels, and maintain assigned customer accounts. This position reports to the Customer Service Supervisor.

Key Responsibilities:

• Enter customer purchase orders with a high degree of accuracy and attention to detail

• Reviews backlog reporting to ensure orders are being shipped and billed in a timely manner

• Track order fulfillment progress and proactively communicate exceptions to customer

• Provide product and pricing availability to customers

• Maintain and update customer portals/dashboards with order status

• Answers customer service phone calls, addresses all inquiries

• Ability to work and achieve established results with limited supervision

• Resolve customer complaints

• Collaborate with internal functional areas on order confirmation, expedites, escalations and other issues, ensuring proactive, consistent, and timely communication to the customer.

• Participate in and/or lead customer meetings providing order status updates

• Identifies solutions to increase efficiencies within departmental functions

• Other key responsibilities and tasks as assigned by Supervisor

Education and Experience Requirements

• High school diploma or equivalent

• 2+ years customer service experience

Skill Requirements:

• Proficient in Excel & Word skills required

• Oracle or equivalent sales order processing systems experience preferred

• Excellent verbal and written communication skills. Ability to effectively communicate with internal & external customers

• Demonstrated problem-solving skills

• Strong analytical, organizational and time management skills

About the Company:

Navico Group is the global leader in technology, systems, and solutions for a variety of industries, from Marine & RV to Specialty Vehicles and beyond. Our broad portfolio consists of the industry's leading brands in Power Systems, Digital Systems, Fishing Systems, and Performance Components including Ancor, Attwood, B&G, BEP, Blue Sea Systems, C-MAP, CZone, Garelick, Lenco, Lowrance, Marinco, MotorGuide, Mastervolt, ProMariner, RELiON, Simrad and Whale.

Our team is committed and driven, every day, to be the most trusted supply partner to the marine and mobile industries...and beyond.

Next is Now!

We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and inspiration. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled

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#Brunswick Corporation

Brunswick is a global leader in marine recreation, delivering innovation that transforms experiences on the water and beyond. Our unique, technology-driven solutions are informed and inspired by deep consumer insights and powered by our belief that “Next Never Rests™”. Brunswick is dedicated to industry leadership, to being the best and most trusted partner to our many customers, and to building synergies and ecosystems that enable us to challenge convention and define the future. Innovative, driven, exceptional, authentic and united, these values represent our Employee Value Proposition and are at the heart of how we work together and what differentiates us as an employer of choice.