Position Summary

At Stony Brook Medicine, our Patient Access Supervisor is responsible for ED Registration Patient Traffic Control. This is a leadership role supporting patient throughput, patient experience, revenue cycle and regulatory requirements.

Qualified candidates will demonstrate excellent communication skills, interpersonal skills, knowledge and understanding of patient care and effectively respond to changing patient needs by making decisions based on ethical principles and adhering to our high standard of excellence.

Duties of a Patient Access Supervisor may include the following but are not limited to:

• Serves as the go-to Patient Access Department Contact person in the Emergency Department for the multi-disciplinary staff within the ED.
• Works to expedite registration functions according to priorities (i.e. by shortest anticipated LOS, etc.).
• Fulfills a supervisory role to monitor and coordinate staff work efforts to appropriately deploy staff to meet facility needs and to meet established par levels.
• Monitor patient throughput and adjust registrar workflow, provides "on the job training" as appropriate.
• Prioritizes registration and facilitates work flow to be completed by staff.
• Monitors staff productivity and provide constructive feedback to staff with management guidance in real time to support through-put, compliance and financial objectives including: Accuracy, Eligibility, and Point of Service Collections.
• Appropriately relays issues identified as needing higher level intervention to supervisory attention.
• Ongoing quality assurance and audit of employee registrations to determine training needs.
• Responsible for maintaining and collecting statistical data for audit, reports, special projects or assignments as requested.
• Assigns each Patient Access Representative (registrar) to complete registrations in real time, to serve to prioritize the order of registrations. Monitors the completeness, accuracy of registration, financial verification etc. for each ED encounter.
• Re-assigns staff and assignments as warranted, pulls in financial counseling or registrar support as warranted; supports management by ensuring productivity and that staff are most properly and equitably assigned work.
• Monitors registration and financial screening time, eligibility verification and co-pay collection.
• Adjusts staff work assignments as appropriate
• Facilitates data integrity by supporting the work flow of staff to courteously and professionally obtain accurate and complete demographic and financial information in person or remotely following appropriate established processes, to secure consents and regulatory signatures from patients or designee, essential for treatment and payment.

The selected candidate will be required to work weekends and holidays. Pass days for this position will fall on weekdays.

Essential Position: This function/position has been designated as "essential." This means that when the Hospital is faced with an institutional emergency (staff shortages, increased census, inclement weather, and/or other emergencies), employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.

Qualifications

Required Qualifications: Associate's degree and at least two years working experience in a financial services, public health, health, or related industry such as insurance or, in lieu of degree, at least five years of demonstrated excellence working in a financial services, public health, health, or related industry such as banking or insurance (or other related industry requiring similar skills) which demonstrates comparable complex skill experience in payment collection, insurance reimbursement, access services etc. Demonstrated moderate to high (not only basic familiarity) competence in Microsoft Office. Demonstrated excellence in verbal and written communication, computing and multi-tasking skills. Candidate must demonstrate experience and expertise in speaking with customers and can work well with persons who are under stress (such as sick patients and their distressed family members).

Preferred Qualifications: Knowledge of medical terminology. Supervisory or dispatching experience, billing experience, accounts receivable, banking hospital patient access/registration experience, familiarity with medical insurance benefits, through-put or traffic control, demonstrated experience in with EMR computerized registration / financial / IT systems.

Special Notes: Resume/CV and cover letter should be included with the online application.

Posting Overview: This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised on the application that for full consideration, applications must be received before the initial review date (which is within two weeks of the posting date).

If you need a disability-related accommodation, please call the University Office of Equity and Access at (631)632-6280.

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