Business Collections Analyst

Job Req ID: 35124

Posting Date: 25 Jun 2024

Function: Data & AI

Unit: Finance, Strategy & Business Services

Location:

Stockport (4187), Stockport, United Kingdom

Salary: Attractive salary & benefits

Recruiter: Carla Ballinger

Hiring Manager: Matt Pilgrim

Locations considered: Birmingham, London & Manchester (preferred)

Our hybrid working means in this role you are required to be in the office 3 days per week with the option of working from a place of your choice 2 days per week

Why this job matters

The Credit Risk Lifecycle team are responsible for managing credit risk across all CFU’s. Credit Risk Lifecycle is made up of teams that specialise in different elements of the customer lifecycle and this role is principally concerned with SMB Collections Strategy & Policy for Small & Medium business customers across BT & EE.

What you’ll be doing

• Responsible for identifying, managing and delivering improvements to collections processes to support Credit Risk Lifecycle targets.

• Scoping and communicating initiatives to achieve collections, bad debt & compulsory churn targets.

• Complete adhoc analysis to identify performance differences or areas of improvement impacting collections performance and or debt.

• Manage reporting and analysis to ensure accurate story for collections performance is communicated to stakeholders up to Director level.

• Maintain effective relationships up to Director level ensuring clear communication at all times.

• Effectively managing direct reports (where appropriate) ensuring work is effectively distributed and performance is within company targets.

The experience you'll have

• Experience in Credit Risk Lifecycle within a high volume consumer environment.

• Experience in analysis & interpretation of large volumes of data.

• Experience of implementing configuration level changes to specialist Credit Risk systems.

• Experience in Telco sector.

• Understanding of Collections Desktop

The skills you’ll need

Requirements Analysis

Requirements Gathering

Data Storytelling

Business Intelligence Reporting

Programming/Scripting

Data Quality

Data Decision Support

Business Analysis

Data Analysis

Data Dashboards

Decision Making

Growth Mindset

Inclusive Leadership

Collaboration

Stakeholder Management

What’s in it for you? What are the benefits?

We work across the group with a wide range of stakeholders including many of the senior leadership teams in the business. We are committed to providing all colleagues with the right opportunities to develop their career. There will be an opportunity to learn from a diverse team, with wide ranging experience. The opportunity to make a difference is huge! You’ll get a broad understanding of all parts of BT and the experience will be valuable in any future roles.

• 25 days’ annual leave, plus bank holidays, and additional days for length of service

• 10% on target bonus

• Life Assurance

• Pension scheme - If you pay in a minimum of 5% of your pensionable salary every month we will pay in 10%

• 50% off BT and EE mobile pay monthly or SIM only plans

• Exclusive colleague discounts on our latest and greatest BT broadband packages

• BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids

• Shared Parental leave - maximum amount of leave you can share with your partner is 50 weeks

• 3 volunteering days per year

• Competitive employee discount on BT/EE products

• Competitive friends and family discount on EE Mobile

Our leadership standards

Looking in:

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.