Career Opportunities: Support Field Engineer (31009)

Requisition ID 31009 - Posted - Abloy Oy - Abloy Finland Group - FIN: Espoo More (3) - Sales, Marketing & Product Management - Posting Country (1) - Yes - Entry level - Travel Required: 11%-30%

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Are you someone who thrives in coordinating diverse tasks and takes pride in providing technical and application solution support to resellers, integration partners, and end customers? If so, we have an exciting opportunity fo­­­­­r you! Join our dynamic Traka Nordics team at ASSA ABLOY, in Espoo, Tampere, Turku or Oulu, Finland. You'll be part of a collaborative culture that empowers you to build a career you can be proud of. Please note, this role requires frequent travel within Finland.

What you would do as our Support Field Engineer

As a Support Field Engineer, you would provide both onsite and remote technical support, as well as application consultation to resellers, integration partners, and end customers. Your role would also involve offering professional services, including software installations both remotely and onsite. You would serve as the main point of contact for technical support in Finland and report directly to the Regional Director of Traka Nordics.

You would also:

⦁ Coordinate with other technical support colleagues at Traka Nordic and the Traka Europe support team in the UK.

⦁ Troubleshoot and resolve various technical issues.

⦁ Keep all support, project and customer information up to date in appropriate software tools.

⦁ Assist with the setup and attendance of trade shows and other marketing activities as needed.

⦁ Provide input to management on the development of technical training and products.

⦁ Participate in and contribute to the Traka Europe Technical Lead Forum.

⦁ Deliver and maintain training for both resellers and end customers.

The skills and experience you need

We are looking for someone who:

⦁ Holds a Bachelor’s or Master’s degree in IT, Computer Science, or has relevant work experience.

⦁ Has at least a few years of professional work experience with IT, SQL-server, IT-network and TCP/IP.

⦁ Is passionate about providing outstanding customer service, self-motivated, and comfortable working in a highly dynamic environment.

⦁ Demonstrates excellent attention to technical details and service.

⦁ Has the ability to prioritize workloads, tackle new tasks, and adapt to changing environments with flexibility.

⦁ Is fluent in both written and spoken Finnish and English.

What we offer

We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:

⦁ The opportunity to grow your skills in a versatile way.

⦁ Agile working.

⦁ The opportunity to develop your career in a respected global group.

⦁ Motivated and encouraging team around you.

⦁ Wellness benefits.

⦁ Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.

⦁ A competitive salary and incentive schemes

We review applications regularly, so don’t wait

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply. Please submit your application with your salary expectations by 25th of September 2024. To make sure your personal data is safe, we don’t look at any applications sent by email or post. The recruitment process also includes standard personnel security clearance for the selected candidate. We are a smoke-free workplace. If you have any questions about the role or the process, please email Alexandra Kymäläinen, Talent Acquisition Business Partner, at alexandra.kymalainen@assabloy.com.

Let’s create a safer and more open world - together!

To find out more about us, visit www.assaabloy.com

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.