JOB REQUIREMENTS: Take incoming calls or in-person visits regarding a wide variety of programs and services. Exercise judgment in determining whether: Can handle problem or request for information Need to refer call or request to a program director or on-call Information & Assistance Specialist If problem or request is not appropriate to ADRC services, refer to another staff person or agency Maintain list of phone numbers of other often-requested agencies/services. Provide general information to visitors/callers re ADRC services: Ask appropriate questions to determine area(s) of need Explain services, programs, classes and provide literature Obtain participant data (address, emergency contact, etc.) for mailing lists and agency computer systems Reservations, Appointments, and Information: Take (by phone or in person) reservations for: Nutrition Program dining sites maintaining attendance logs, back up registrar. Transportation services referrals Homestead, Energy Assistance, income tax assistance Foot Care Clinic: send referral form to participant\'s physician schedule appointments and explain documentation and supplies needed send appointment reminder postcard foot care filing (both- pull files prior to the appointment and re-file upon completion of the appointment) Lincoln Center facilities: schedule rooms for meetings, conferences, etc. Lincoln Center classes/activities: Complete registration information Collect fees Maintain records for billing Managed Care Organizations and IRIS Agencies ADRC Agency Responsibilities: Complete required agency paperwork including, payroll, time logs, and other records required for agency functioning via computer. Enter daily receipts in computer system and reconcile cash drawer with reports Enter statistics into required databases Senior Center Activities: Lincoln Center facilities: Maintain calendar of Lincoln Center classes/activities/meetings per information received Notify Facilities crew re room arrangement needs Verify monthly Lincoln Center room schedule Maintain knowledge of senior center computer program operations Coffee Stop: Monitor budget, stock supplies and maintain operations Work cooperatively with Coffee Stop volunteer Volunteer Responsibility: Act as liaison between volunteers and program managers. ***** OTHER EXPERIENCE AND QUALIFICATIONS: Six months work experience in an office setting. Experience in customer service preferred. Experience with computer programs such as MS Word and Excel. Experience in a social or aging services work setting helpful. ***** APPLICATION INSTRUCTIONS: Apply In Person: Portage County Human Resources 1462 Strongs Ave. Stevens Point, WI 54481 1st review of applicants: Friday, June 14th Apply Online: www.co.portage.wi.us Other: You may also call 715-346-1327 to have an application mailed to you.