Benefits Navigator

Staten Island, NY (http://maps.google.com/maps?q=2134+Richmond+Terrace+Staten+Island+NY+USA+10302) • Community Access

Job Type

Full-time

Description

Title: Benefits Navigator

Department:Community Access

Reports To:Coordinator, Benefits Services and Data Management

Location:2134 Richmond Terrace, Staten Island, NY 10302

Position Status:Full-Time (40 Hours Per Week)

FLSA Status:Non-Exempt

Pay Rate/Benefits: The pay range for this role is generally $41,600-$44,000 annually, commensurate with relevant experience and qualifications and in alignment with internal equity. Additionally, we offer an excellent benefits package that includes generous paid time off (4 weeks of vacation plus paid holidays, personal, and sick time), medical, dental, vision, supplemental benefits including employer provided basic life insurance and employee assistance programs, tuition reimbursement and fitness reimbursement after 1 year of employment, a retirement plan that includes employer matching, and more!

Community Health Action of Staten Island (CHASI)drives dramatic improvements in the health of New Yorkers by feeding people who are hungry, healing families broken apart by violence, and bridging the gaps between people and the compassionate health care they deserve. CHASI provides outreach, education, prevention, and direct support services for populations most affected by health disparities – people with low or no income, low-income people with chronic illnesses, people with criminal justice involvement, people who use drugs, domestic violence survivors, people of color, and the LGBTQ community.

POSITION SUMMARY:

The Benefits Navigator is responsible for providing health insurance enrollment and SNAP (food stamps) benefits to uninsured and low-income Staten Island residents. The Full-Time Benefits Navigator will work from our Port Richmond location but will also attend clients in various other sites as scheduled. The schedule for this role is Tuesday-Saturday.

DUTIES & RESPONSIBILITIES:

Client Assistance:

• Provide guidance and support to clients in understanding the eligibility requirements and application process for SNAP benefits and health insurance programs.

• Conduct interviews and assessments to determine clients' eligibility for assistance programs.

• Assist clients in completing application forms accurately and efficiently.

• Address inquiries and concerns from clients regarding their benefits, eligibility status, and application process.

Eligibility Determination:

• Review documentation and verify information provided by clients to determine their eligibility for SNAP benefits and health insurance coverage.

• Stay updated on changes in eligibility criteria, program regulations, and policies related to SNAP and health insurance programs.

• Collaborate with other agencies and organizations to ensure seamless coordination of services and resources for clients.

• Outreach and Education:

• Conduct outreach activities to raise awareness about SNAP benefits and health insurance programs within the community.

• Organize informational sessions and workshops to educate individuals and families about the availability of assistance programs and how to apply for them.

• Develop educational materials and resources to facilitate understanding of program requirements and benefits.

Case Management:

• Maintain accurate records of client interactions, applications, and eligibility determinations.

• Monitor the status of applications and follow up with clients to provide updates and assistance as needed.

• Collaborate with colleagues and supervisors to address complex cases and resolve issues encountered during the application process.

Compliance and Reporting:

• Ensure compliance with program regulations, confidentiality requirements, and data security protocols.

• Prepare and submit reports on program activities, caseloads, and outcomes as required by funding agencies and stakeholders.

• Participate in training sessions and professional development opportunities to enhance knowledge and skills related to SNAP and health insurance programs.

Requirements

QUALIFICATIONS:

• At least 2 years of experience with relevant health care navigation, benefits navigation, and/or case management

• Bilingual (English/Spanish) Spanish required.

• High School diploma or equivalent required; Bachelor’s or Associate’s Degree, preferred.

• Strong socio-cultural identification with the target population.

• Proficiency with computers and web-based applications, MS Word and Excel.

• Must be able to work a Tuesday-Saturday schedule.

COMPETENCIES:

• Can actively listen to feedback and direction and take action accordingly.

• Can compose documentation, emails, and other communications that are clear, accurate, and well-organized.

• Understands and conveys information and instructions so that the message accomplishes its intended purpose clearly with colleagues, clients, and external parties

• Works harmoniously with others to accomplish objectives, gaining cooperation and respect of others in the process. Relates effectively with staff, clients, supervisors, and senior management.

• Shows up professionally each day within the context of expectations of their work environment.

• Works independently following receipt of instructions on a task; able to handle multiple projects and activities while meeting established timelines

• Must be a team player with an ability to work on diverse teams with shared responsibility and accountability; ability to contribute to a positive, productive, open, and supportive environment

  CHASI is an equal opportunity employer and is committed to hiring and supporting a diverse staff. People of color, LGBTQ, women, and people with disabilities strongly encouraged to apply. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, disability or marital status.