Job Information
Free for Charity FFC Volunteer Manager in State College, Pennsylvania
FFC Volunteer Manager
General Job Description:
The Volunteer Manager supervises volunteers and provides direction, coordination, and consultation for all volunteer functions within Free For Charity
- The Volunteer Manager is responsible for scheduling all consultation meetings with charities and volunteers.
- Strengthens public and private programs.
- Involve a community of supporters as described in the duties outlined below.
- The position manages the Volunteer Office while working in an unstructured environment with numerous interruptions throughout the day.
Job Duties and Responsibilities (Other duties may be assigned as appropriate.)
- Develop, promote, and maintain a wide range of volunteer opportunities within the organization.
- Survey staff regularly to assess needs for volunteer assistance
- Maintain Volunteer Service Descriptions for each volunteer assignment
- Ensure volunteers are staffed to support the various areas of operations, to include visitor service areas, exhibits and education, special events, development, and marketing/communications
- Recommend the most efficient use of volunteers, appropriate volunteer/supervisory mix, and future workforce needs to support volunteer program operations
- Conduct and/or arrange for volunteer orientation and training
- Schedule all volunteer activity
- Develop and manage volunteer policies, procedures, and standards of volunteer service
- Assess visitor feedback received through comment forms
- Organize and participate in volunteer recognition programs and special events
- Evaluate all aspects of volunteer programs to ensure effectiveness and to recommend/implement changes as appropriate
- Maintain accurate records and provide timely statistical and activity reports on volunteer participation
- Recruit, interview and place applicants for volunteer work
- Host and attend recruiting events within the community to attract qualified candidates
- Work with Marketing and Public Relations and professional associations to publicize opportunities for volunteers
- Develop and maintain relationships with other volunteer organizations within the area
- Provide ongoing support and guidance for volunteers
- Act as a single point of contact for communications
- Confer with volunteers to resolve grievances and promote cooperation and interest
- Create and distribute various communications and publications
- Author monthly public newsletter regarding volunteer activities
- Facilitate distribution of information relevant to volunteers
- Assist with other volunteer organizations established by other departments, including education interns, education volunteers, development volunteers, and membership volunteers
- Identify community outreach opportunities such as fairs, festivals, local markets and organizations
- Maintain schedule of opportunities
- Work proactively with staff to provide accurate information and assistance to the volunteer
- Develop and oversee the volunteer program budget
- Remain current in general office technology
- Train volunteers and manage volunteer to the FFC Microsoft Office 365 environment.
- Train volunteers and manage volunteer access to specialized software / equipment when appropriate (e.g. Microsoft Teams, Microsoft Copilot, Microsoft Planner)
- Handle telephone, voicemail, written, and email inquiries for information regarding volunteering.
- Conduct post volunteer calls to track successes and identify problems so that relationships are maintained and system improvements are made
Qualifications
- To be successful, an individual must be able to perform each above mentioned job duty satisfactorily.
- Ability to be self-motivated and find work / tasks vs waiting for work / tasks to be given.
Education and Experience
- Possess at least a HS Diploma (College Degree Preferred)
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``` - Have job-related experience, such as working in a nonprofit, managing volunteer programs, leading teams and/or organizations, - Knowledge of management principles and evaluation techniques related to programs that involve a cadre of volunteers (Agile Management Methods)
Skills
- Proficient in basic computer applications, such as Microsoft office 365 suite and additional addons like Microsoft Copilot AI tools.
- Experience in data management in cloud based systems like Microsoft Azure, VolunteerMatch.org, linkedin.com ect...
- Record keeping skills (for tracking and marketing)
- Organization and planning skills in Microsoft Planner and Booking
Capabilities
- Demonstrated capability to conduct one's self in a calm and professional demeanor when dealing with the public and/or with difficult situations
- Demonstrated capability to effectively communicate orally and in writing
- Ability to work well with a diverse group of staff and volunteers
- Willingness to adjust hours to accommodate the needs of the job
- Ability to effectively manage a wide array of tasks, projects, and responsibilities
- Ability to work productively in an unstructured environment with frequent interruptions
Time Commitments
- Hours can be flexible with preferred hours matching that of the highest volunteering activity (Friday -- Monday)
- Would be supportive of 4 day work week (Friday, Saturday, Sunday, Monday)
- Must be available for special events and training
- Must attend any board meetings (Online or In-person)