Student Services Specialist

School of Medicine, Stanford, California, United States

Student Services

Post Date Aug 28, 2024

Requisition # 104426

Stanford University is one of the world’s most renowned universities. Sitting in the heart of the San Francisco Bay Area among the valley’s most progressive companies, the School of Medicine is seeking candidates to fulfill a highly influential role in the Graduate Medical Education division in the Pathology Department.

You will be working with an unparalleled leading-edge community of faculty and staff that are fundamentally changing the world of health care. You will have the opportunity to influence and drive change with your innovative ideas, the ability to make a difference and participate in human advancements. Our culture is fast-paced, energetic, and growing all of the time.

We offer a variety of benefits beyond traditional medical, dental, retirement, and savings options:

• Events and program for children, sports camps, tuition options

• World-class intellectual stimulation through learning and development classes, workshops, and onsite conferences from leading-edge speakers and faculty

• Work/life and family-friendly policies and reimbursement

• Participation in Stanford’s social responsibility and sustainable programs for a better world

• A vibrant university culture that values the uniqueness of each individual

We are seeking candidates who are progressive thinkers, see challenges as simply problems to solve and have the spirit and energy to change the world.

About the Department of Pathology:

The Department of Pathology at Stanford School of Medicine, one of its founding departments, stands as a leader among its peers nationwide. Our preeminent faculty spans from emerging leaders to highly accomplished physicians and scientists, including a Nobel laureate and members of the National Academy. Our mission is to improve the diagnosis, treatment, and basic understanding of the human disease. This is done through discovery (research), education, and clinical care.

Comprised of extraordinary faculty and staff, our mission is to improve the ability to diagnose, treat and understand the origin and manifestation of human disease, and to care for those who have or are at risk to develop disease. We accomplish this through our clinical services (in all fields of anatomic and clinical pathology, including molecular and genomic pathology, histocompatibility testing and transfusion medicine) and research (which includes basic, translational and clinical research into the origins and manifestations of disease, including efforts to improve disease prediction and prevention as part of the goal of achieving precision medicine and health), and also by educating future leaders in pathology and related fields. Everything we do is to achieve the goals of providing the highest quality of clinical services to the patients for whom we passionately care, to advance our ability to understand, diagnose, monitor and ultimately to cure disease or to prevent or delay its occurrence, and to provide outstanding education and career development opportunities to those who share these goals.

For more information about the department, visit http://pathology.stanford.edu/

About the Position:

Stanford University is seeking a Student Services Specialist to provide comprehensive administrative and operational support to faculty, staff, and students. In this role, you will support approximately 16-20 faculty members with student appointments and provide insight on inquiries related to appointment eligibility, visa requests, and more.

As part of a dynamic team in a fast-paced environment, you will work with a diverse group of individuals, handling a wide range of tasks with frequently changing priorities. You will also provide support on appointment and visa-related issues, resolving routine matters within your area of responsibility by applying general guidelines, standards, and established precedents.

We are looking for someone who is highly organized, proactive, and extremely detail-oriented, with the ability to multi-task in a fast-paced environment. You will be expected to demonstrate strong business judgment, professional etiquette, and exceptional written communication skills. Prior experience working with students and faculty in an academic setting is strongly desired.

Duties include:

• Review documents and forms for completeness, track files for follow up, and distribute for review.

• Research and resolve routine issues, refer complex issues to other staff.

• Input data, update electronic databases, web sites, literature, and associated materials. May collect, gather and validate data, and prepare basic reports.

• Coordinate logistics for outreach activities, meetings, and events.

• Respond to routine inquiries from students, faculty, external constituents, and staff.

• Serve as a subject matter resource to students and other departments.

• Contribute to general office administration and process improvements.

• May train and direct day to day activities of student and temporary workers.

• This position may have a flexible work location, with the possible ability to be either co-located near the Stanford campus or in Palo Alto, CA as a hybrid worker.

*- Other duties may also be assigned

Desired Qualifications:

• Strong verbal and written communication skills

• Excellent customer service and interpersonal skills

• High level of attention to detail and accuracy

• Ability to navigate multiple competing priorities and learn university systems

• Proficient in Outlook, PowerPoint, Excel, and Smartsheets

• Prior experience working with students in an academic setting

• Knowledge of processing J and H-1B visa

Education & Experience (Required):

• Two year college degree and one year of relevant experience, or combination of education and relevant experience.

Knowledge, Skills, and Abilities (Required):

• Strong written and verbal communication skills.

• Basic computer skills, including experience with Microsoft Office Suite.

• Customer service skills.

• Basic office administration skills.

• Ability to learn compliance with legal, financial, and university policies and external regulations.

Physical Requirements*:

• Frequently sit, perform desk-based computer tasks.

• Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.

*- Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

Working Conditions:

• Travel to/from Stanford locations in multiple areas.

• Due to the nature of the work, this position will be hybrid.

The expected pay range for this position is $22.88 to $36.54 per hour.

Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.

At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.

Why Stanford is for You

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

• Freedom to grow. We offer career development programs, tuition reimbursement, or course auditing. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.

• A caring culture. We provide superb retirement plans, generous time-off, and family care resources.

• A healthier you. Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.

• Discovery and fun. Stroll through historic sculptures, trails, and museums.

• Enviable resources. Enjoy free commuter programs, ride-sharing incentives, discounts and more.

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Consistent with its obligations under the law, the university will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Additional Information

• Schedule: Full-time

• Job Code: 7499

• Employee Status: Regular

• Grade: E

• Requisition ID: 104426

• Work Arrangement : Hybrid Eligible