Repository Service Manager

University Libraries, Stanford, California, United States

Information Technology Services

Post Date Aug 28, 2024

Requisition # 104423

This position is suited to candidates who thrive on helping others to achieve their goals and enjoy working in a dynamic and highly collaborative environment. An ideal candidate will bring experience with digital librarianship, familiarity with research practice and open access, knowledge of the digital repository landscape and feel comfortable with the command line. Non-traditional candidates with experience in one or two of these areas but interest in and enthusiasm for all four are strongly encouraged to apply. The Repository Service Manager will be a member of the Digital Library Systems and Services department, reporting to the Associate Director for Digital Library Services.

About Stanford Libraries:

Stanford Libraries is a network of over 15 libraries with over 400 employees. We are committed to fueling the teaching, learning and research across Stanford by acquiring, stewarding and making available a robust collection, currently in excess of 12 million items. Everyone in the organization plays a vital role in fulfilling that objective. Our dedication to discoverability and information management also has us engaged in dynamic global partnerships. We are constantly building and strengthening our organization, and we recognize striving for excellence is a marathon and not a sprint. We are constantly trying to strike the right pace, and admit there are times when we find ourselves at a fast jog. While we hope to always find candidates who fit within our organization, what we truly seek is someone who will add to our culture, our profession as well as the greater academic arena. We are invested in the success of our teams and the individuals who represent Stanford Libraries.

About the Position:

The Repository Service Manager has a primary role in the promotion, delivery and continual improvement of Stanford Digital Repository (SDR) services for the Stanford community. They will join a team of digital library service managers, product owners, systems analysts, data scientists, and project managers in DLSS, the department within Stanford Libraries responsible for developing and delivering library technology in support of teaching and research at Stanford.

The SDR is a large-scale digital repository designed, developed, and operated by Stanford Libraries. In production for nearly two decades, the SDR currently holds over 5 million objects of all content types, preserved for long term scholarly access. The Repository Service Manager will provide outreach and support for this established, well supported and robust service used by faculty, students, and staff. This work includes helping to specify and manage the applications and systems used in depositing scholarly outputs of long term value, such as research data, open access publications, and student capstones, theses, and dissertations. They will also work closely with the Repository Manager to manage repository operations more broadly, supporting the library staff who use the repository for managing and preserving digital collections and acquisitions through training, documentation, and technical support.

They contribute to organizational portfolio analysis, continually helping to surface, assess, understand, and communicate the business needs of the library’s evolving digital programs and initiatives. They work with DLSS leadership to inform prioritization and decision making where the outcomes impact or depend on the services and resources of DLSS and adjacent units. They will serve as the Product Owner (PO) or Assistant PO for SDR enhancements, participating on teams with software engineers, UX designers, operations engineers, metadata specialists, and other business analysts and service managers.

They contribute to and promote a culture of collaboration, peer support and professional development.

The role requires being onsite on the historic Stanford University campus in Stanford, CA and is eligible for a hybrid work arrangement.

CORE DUTIES*

● Gather and document functional and business requirements for complex services.

● Analyze new business requirements, assist with feasibility of enhancement requests, system functionality, current system use and user needs.

● Specify functional analysis and design and work with developers to recommend solutions and resolve system issues.

● Perform testing of new or updated systems; document and help analyze testing results

● Advise users requiring assistance in solving complex problems or issues regarding business systems.

● Develop and execute user support plans and processes. Develop and deliver training materials.

● Serve as service manager, managing day-to-day activities associated with the lifecycle of the service.

● Serve as product owner on work cycles. May also serve as project lead on several concurrent projects.

● Conduct and synthesize research to inform decision making and planning. Make recommendations.

● Liaise with external vendors or partners in support of a business system, which may include system development or integration, implementation and/or operations.

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

MINIMUM REQUIREMENTS:

Education & Experience:

· Bachelors + 5 years experience or equivalent.

Knowledge, Skills and Abilities:

● Knowledge of computer system capabilities, business processes, and workflow.

● Strong understanding of the software development life cycle.

● Current knowledge of rapidly changing computer technology.

● Skill in conducting interviews and facilitating group meetings.

● Skill in developing and conducting training programs.

● Excellent communication skills, both written and verbal, including the ability to bridge functional and technical resources by communicating effectively with individuals of varying systems expertise and business needs.

● Strong listening, negotiation, and conflict resolution skills.

● Ability to develop and execute system test plans.

● Ability to document business systems.

● Proven problem solving and analytical thinking and ability to approach problems logically and systematically.

● Strong project management skills, interpersonal skills, and customer service orientation

Certifications and Licenses: None

PHYSICAL REQUIREMENTS*:

● Constantly perform desk-based computer tasks.

● Frequently sit, grasp lightly/fine manipulation.

● Occasionally stand/walk, use a telephone.

● Rarely writing by hand, lift/carry/push/pull objects that weigh up to 10 pounds.

* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

WORKING CONDITIONS:

● Occasional work on weekends, evenings, holidays, and flexible shifts.

● May have exposure to high voltage electricity, noise > 80dB TWA, confined spaces, and working at heights above 10 feet.

WORK STANDARDS:

● When conducting university business, must comply with the California Vehicle Code and Stanford University driving requirements.

● Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.

● Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.

● Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Stanford welcomes applications from all who would bring additional dimensions to the University’s research, teaching and clinical missions. We believe Stanford’s future success will be shaped by the diverse perspectives, unique experiences, and inclusive culture of its community.

The expected pay range for this position is $109,000 to $133,000 per annum. Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location, and external market pay for comparable jobs.

Why Stanford is for You:

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Ourcultureandunique perksempower you with:

● Freedom to grow. We offer career development programs, tuition reimbursement, and course auditing. Join a TedTalk, watch a film screening, or listen to a renowned author or global leader speak.

● A caring culture. We provide superb retirement plans, generous time-off, and family care resources.

● A healthier you. Choose from hundreds of health or fitness classes at our world-class exercise facilities. We provide excellent health care benefits.

● Discovery and fun. Stroll through historic sculptures, trails, and museums.

● Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more.

Additional Information

• Schedule: Full-time

• Job Code: 4772

• Employee Status: Regular

• Grade: I

• Requisition ID: 104423

• Work Arrangement : On Site