Job Description

A Fortune 100 client is looking for an Associate Analyst to join the Customer Experience team in Stamford CT. This role is also referred to as a call center representative or an administrative assistant, helping the team execute communications that go out to customer's journeys. Communication is sent out to customers via Chat Bot, text message, email, etc. This person is expected to regulate the customer journey by coordinating when/how these communications get released, while managing the workflow. On a day to day they will be interfacing using applications, and having a technical understanding while ensuring the sends are being made. Excellent time management and coordination skills are required, as this person will be handling different requests at a short period of time.

Pay rate: 30-40/hr

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

Must-haves

* 2+ years of experience in an administrative assistant/call center representative role in a customer setting

* Experience scheduling communications for customer journeys

* Experience managing workflow and understanding of systems and how they interact

* Experience coordinating/handling requests in a short period of time

* Excellent project management and analytical skills

* Experience with Excel and MS office tools, similar tools to SharePoint as well

* Great communication skills and attention to detail Plusses

* Telecom industry experience null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.