General Description Manages all aspects of a branch. Accountable for financial performance (PandL), new business development, customer experience, coaching and complying with all policies and procedures. In-depth knowledge and relationships within the community they serve. Executive presence coupled with authenticity and thoughtfulness in approach are critical for fit for the role. Emphasis is placed on ensuring that the branch achieves budgeted results and effectively manages risk. Responsible to develop new business with a focus on small business loans and further expand existing business relationships while attracting new money by performing the following duties: (other responsibilities or assignments not specifically mentioned may also be assigned). ## Essential Duties and Responsibilities +:----------------------------------------------------------------------+ | P/L management | | | | - Accountable to manage the budget by ensuring revenues and | | expenses meet targets. | | | | Sales management | | | | - Lead sales activities, from sourcing new client and expand | | existing client relationships by bringing the full suite of | | products to the client. | | - Build and manage a robust branch loan pipeline. Review reporting | | and providefeedback to employees on performance against sales | | targets. | | | | Leadership | | | | - Mentor and coachthrough leadership by example of Populars values: | | professionalism, accountability and a keen focus on sales | | productivity and customer service. | | - Provide consistent feedback toemployees on performance, both | | against sales targets and adherence to Populars standards | | arounddelivering a best-in-class customer experience. | | | | Operations | | | | - Responsible for overseeingoperations, including train and manage | | teams to adhere to operational procedures, recruitment, expenses, | | etc. | | - Accountable for branch assessment, audits, and BSA efforts. Acts | | as primary escalation point for decisions and issues within | | branch. | +-----------------------------------------------------------------------+ ## Education Bachelor's Degree ## Experience Bachelor's degree from accredited college or university and/or five years or more of experience in Retail Branch operations, business development, sales and managing employees or equivalent related experience and training. Prior experience as Assistant Branch Manager or Branch Manager is preferred. ## Certifications / Licenses No certifications or license needed. ## Other Qualifications ## Region Locations ## Work Schedule ## Values Passion for People Succeed Together Own Every Moment Build the Future ## Additional Requirements Performs supervisory responsibilitie in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. +:----------------------------------------------------------------------+ | PERFORMANCE METRICS: | | | | To perform this job successfully, an individual will be measured | | against the following key performance indicators: | | | | - Branch sales production goals for business lending, consumer | | lending, mortgage loans, low-cost deposits and high cost | | deposits. | | - Branch profit and loss (PandL) including direct expenses goals. | | - Branch fee income goals including PINS shadow credits, mortgage | | shadow credits, cash management fees and fees for consumer credit | | cards. | | - Branch self-service deposits goals, internal branch assessments | | and NPS scores requirements. | | - Branch portfolio management against goals. | | | | BUSINESS CORE COMPETENCIES: | | | | Business competencies look at specific behaviors expected from all | | employees throughout Popular. For more information, please access | | these competencies on the Intranet. | +-----------------------------------------------------------------------+