Job Information
Raymond James Financial, Inc. Senior Relationship Manager | New Advisor Transitions Management | St. Petersburg, FL in St. Petersburg, Florida
Description
This position will follow our hybrid work model; we expect the selected candidate to work 2-3 days a week at our St. Petersburg, FL, corporate office.
Job Summary:
Manage advisor relationships at the senior executive level while Financial Advisors are going through the transition process. There is an element of project management and the expectation to interact with senior leadership across the firm to advocate for each advisor and their unique needs. Associate must be able to foster and maintain relationships across a variety of operational and product-focused departments while the advisor is in the onboarding window. Once a direction is decided, they are responsible for guiding the implementation/solution for advisors. This will be a constantly evolving process as business needs and new initiatives warrant.
Essential Duties and Responsibilities
Serve in the capacity of overall relationship manager for new Advisors as they are going through the onboarding process with ultimate responsibility for the success of that experience
Serves as first point of contact between Operations and National Recruiting team
Serve in the capacity of operational and product expert for our largest new Advisor relationships
Prepare and deliver written and oral presentations to Firm-wide stakeholders related to projects/updates
Serve as a liaison between Operations and other business units when solving issues
Takes a leadership position on project teams and drives execution against project plans and goals
Reviews regulatory rules that affect Operations and directs the creation of documents by functional area that correspond to procedures that would be impacted by the specific regulations
Identifies trending information and reports those changes/concerns/topics related to trends to the appropriate management team(s)
Provides appropriate executive management team(s) with written reports detailing trends as they occur
Participates in documentation review of procedures by reviewing for gaps/risks and make recommendations to management team to ensure gaps are covered and risk minimized
Special projects as assigned as needed
May require up to 40% travel depending on the business needs, but typically travel will range between 20-30% throughout the year.
Qualifications
Knowledge, Skills and Abilities
Knowledge of:
Functional, operational, and technical requirements of all systems used in Operations
Principles of banking, finance, and securities industry operations
Investment concepts, practices, and procedures used in the securities industry
Skill in:
Attend to detail while maintaining big picture orientation
Representing stakeholders on project teams and problem solving with large, complex cross-functional systems and processes
Conflict resolution and negotiation ability
Problem solving, business judgment, and organization skills
Strong client-facing ability, along with strong presentation and written communication skills
Translating broad concepts into specific action and related success measures
Using required software applications
Ability to:
Attend to detail while maintaining big-picture orientation
Solve complex problems
Coach and mentor others
Balance conflicting resource and priority demands
Partner with other functional areas to accomplish objectives
Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed
Incorporate needs, wants, and goals from different business unit perspectives into operational processes
Measure, needs, wants, and goals from new Advisor perspective with company objectives to strike the appropriate balance
Work independently as well as collaboratively within a team environment
Establish and maintain effective working relationships at all levels of the organization
Travel in support of new Advisor relationships
Educational/Previous Experience Requirements:
Bachelor's degree in a related field or an equivalent combination of education and work experience.
Master’s degree in business administration or specialization in operations management preferred.
Will typically have a minimum of ten (10) years of relevant experience in financial services.
Project work and business analysis/process improvement within financial services industry highly preferred.
or
Any equivalent combination of education, experience and/or training approved by Human Resources.
Licenses/Certifications:
SIE required provided that an exemption or grandfathering cannot be applied.
Series 99 or equivalent required or ability to obtain within 120 days. Other licensing as required.
Job: Operations
Primary Location: US-FL-St. Petersburg-Saint Petersburg
Organization Operations & Administration
Schedule Full-time
Job Shift Day Job
Travel Yes, 25 % of the Time
Req ID: 2402184
Raymond James Financial, Inc.
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