collections csr (on-site).

• st petersburg , florida

• posted october 28, 2024

job details

summary

• $18 - $20 per hour

• temporary

• high school

• category office and administrative support occupations

• referenceAB_4641038

job details

Position: Collections Customer Service Representative Pay: $20/hr Hours: 9a-5:30p Location: In Office- St Petersburg, FL

We are seeking a detail-oriented Collections Customer Service Representative to join our team. In this role, you will assist in the overall credit and collection process, providing analytical support for credit risk management and month-end reporting. You will work closely with customer portfolios to ensure timely payments and compliance with corporate policies.

Position Responsibilities:

• Review customer accounts to meet Accounts Receivable goals and DSO needs.

• Analyze customer Account Receivable balances, status, and trends to reconcile deductions and disputes.

• Collaborate cross-functionally to resolve customer challenges.

• Contact customers via phone, email, or mail to collect on past due amounts and address any chargebacks.

• Prepare month-end reports and participate in Accounts Receivable meetings.

Requirements:

• Minimum 2 years of experience in credit, collections, customer service, or accounts receivable.

• High school diploma or GED required.

• Proficient in Microsoft Windows, Excel, and Outlook.

• strong analytical skills and problem-solving ability.

• Excellent communication skills, both verbal and written.

• Ability to manage challenging situations with professionalism.

If you are motivated and thrive in a fast-paced environment, we encourage you to !

salary: $18 - $20 per hour

shift: First

work hours: 9 AM - 5:30 PM

education: High School

Responsibilities

• Review customer accounts to meet Accounts Receivable goals, DSO and Collection needs.

• Research available internal and external reports related to assigned customer portfolio to determine any release of incoming orders using our credit risk policy to minimize our credit exposure.

• Works cross functionally in a collaborative way to resolve customer challenges.

• Contacting customers by phone, email and or mail to acquire payments on past due amounts, refund any credit(s) owed, address NSF and or Chargebacks in helping to reduce any bad-debt write-offs.

• Prepares month end reports, as well as customer specific projects as needed.

• Participate and contribute to our Accounts Receivable over-view meetings.

Skills

• Credit Collections

• Commercial Collections

• Consumer Collections

• Credit

• Collections

• Adapting to Change

• Empathy

• Interpersonal Sensitivity

• Telephone Etiquette

• Active Listening

• Basic Computer Skills

• Basic Software Skills

• Typing Skills

• CRM

• Call Center Support

Qualifications

• Years of experience: 1 year

• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

get in touch

we are here to help you with your questions.

KS

kathleen shannon

• kathy.shannon@randstadusa.com