Overview

Are you ready to use your nursing skills and continue making a difference while not having to be full time or needing to face the physical demands of a hospital or clinic nurse role? On the Telephone Triage Nurse Line Advisor with Fairview Health Services, that's what we do! Join other nursing professionals in an encouraging environment where we support each other. We are adding new positions due to growth.

The schedule for this opening is 0.5 FTE (40 hours per two weeks) on our evening team ( weekday shifts 6p-10p, weekend shift 430p-1a) , with an every other weekend rotation. This position would inlcude every other Saturday and Sunday. The weekdays are between Monday through Friday.

We offer benefits for this role, including medical, dental, and vision coverage along with a 403b Retirement Savings Plan! https://www.fairview.org/benefits/noncontract

About Training: Training for this position requires flexibility to work full time (1.0 FTE) on-site for 4-6 weeks. Our training shifts are variable including days, mid-shift, evenings, and weekends.

Following training, we work remotely. The work from home location is required to be within driving distance from Midway Corporate Campus in Saint Paul.

Responsibilities Job Description

As RN Advisors, we independently triage calls from patients inquiring about their symptoms, medication refills, test results, and information regarding our facilities. We handle approximately 6 calls per hour with calls lasting 6-9 minutes in duration. We are advocates, assisting callers through the health care system.

Responsibilities include:

• Demonstrate knowledge and expertise in triaging callers properly such that all callers receive a timely and appropriate response.

• Focus on callers, maintain a professional demeanor, and continuously implement strategies to improve customer satisfaction.

• Collect information regarding concerns, medical history and description of symptoms via the telephone using the nursing process.

• Use symptom-based protocols to systematically assess, address needs and provide education.

• Prioritize calls based on patients needs.

Qualifications

• Current Minnesota RN License

• 3-5 years RN work experience

• Wisconsin RN License; application submitted within 30 days of hire and obtained within 120 days of hire

• Computer skills: able to document reliably in electronic health record softwar

• RN Triage experience

EEO Statement

EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status