Working Title: Lead Worker Dealer Licensing

Job Class: Customer Service Specialist, Senior

Agency: Public Safety Dept

• Job ID : 77434

• Location : St. Paul

• Telework Eligible : No

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers and DPS employees eligible to bid (permanent, classified employees in the same job and class). Eligible bidders should apply through self-service and confirm their bid by emailing megan.lund@state.mn.us by 07/11/2024.

• Date Posted : 07/05/2024

• Closing Date : 07/18/2024

• Hiring Agency/Seniority Unit : Public Safety Dept / Public Safety-AFSCME

• Division/Unit : DVS Administrative Services / DVS Dealers & Inspections

• Work Shift/Work Hours : Day Shift / 8:00 AM - 4:30 PM

• Days of Work : Monday - Friday

• Travel Required : No

• Salary Range: $20.96 - $28.37 / hourly; $43,764 - $59,236 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 206 - Clerical/AFSCME

• Work Area : Town Square - 445 Minnesota St, St Paul, MN 55101

• FLSA Status : Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Under general supervision, this position oversees and directs the day-to-day activities of the dealer-licensing unit, which regulates 4000 licensed motor vehicle dealers within the state. This position maintains relationships and acts as a technical resource with vehicle and dealer inspectors throughout the state resolving complex questions and issues regarding this program area. This position will assume the leadership of the unit in the absence of the Program Manager. This position services on technical committees to provide input on how division changes may affect program operations.

Position also provides guidance, support, and mentoring, including training and assisting in problem solving for new employees and other employees in the Dealer Unit, Vehicle and Dealer Inspections, and DVS on questions related to dealer licensing and inspection functions.

Minimum Qualifications

• Skill in directing the work activities of employees to ensure that standards, deadlines, and procedures/processes are met.

• Cashiering and math skill to perform basic math to collect, count, reconcile and complete daily transactions.

• Skill in analyzing, interpreting, reconciling, and preparing financial information, records, reports, and deposits; identify errors; and recommend solutions to procedural or other fiscal problems.

• Typing-keyboarding skills; data entry skills sufficient to enter data on paper forms and computer entry screens; basic office equipment and internet skills and ability to pay close attention to detail.

• Ability to explain policies and procedures in a clear, concise, and professional manner to both internal and external customers.

• Skill in customer services sufficient to respond effectively to clients, coworkers, and customers who have questions about agency operations and procedures, eligibility requirements, application details, and payment methods in a high volume, stressful environment (in person, in writing, on the phone, and through email and other written or electronic correspondence).

Preferred Qualifications

• Ability to work cooperatively with individuals from diverse backgrounds and underserved communities.

• Experience conducting motor vehicle transactions at a Deputy Registrar or processing motor vehicle title transitions at a high volume fast paced dealership.

• A thorough working knowledge of MN statutes surrounding salvaged vehicles; reconstructed motor vehicles, and the requirements for passing or failing a vehicle inspection.

• A thorough working knowledge of MN statutes surrounding dealer licensing and the requirements for opening and maintaining a motor vehicle dealership.

• Possess a thorough knowledge of Minnesota dealer licensing statutes & rules including but not limited to, Chapters 168, 168A, 297B, 325F and 7400 related rules, policies and procedures

• Have a good understanding of motor vehicle title and registration laws, rules and business practices sufficient to analyze problems and identify which records are needed for criminal and tax fraud investigations.

• Experience providing direct employee training and development

• Skills and abilities to prioritize work, set deadlines and establish performance standards as needed to provide effective program services in consultation with the program manager.

Physical Requirements

Requires occasionally moving and transporting such articles as file folders and small tools. May need to maintain a stationary position for long periods of time while carrying out job duties.

Additional Requirements

This position requires successful completion of the following:

It is the policy of the Department of Public Safety that all employees submit to a background investigation prior to employment, includes the following components:

1) criminal history

2) reference check

3) credit check

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.