escalations representative.

• st paul , minnesota

• posted july 8, 2024

job details

summary

• $20 - $22 per hour

• temp to perm

• no requirements

• category business and financial operations occupations

• referenceAB_4567130

job details

A large financial client is seeking a dedicated and detail-oriented Customer Escalation Representative to join their team. This role involves supporting both internal and external customers with inquiries and complaints related to banking products, including credit cards, deposits, lending, and primarily trusts. The ideal candidate will act as an intermediary to resolve disputes, negotiate settlements, and ensure customer satisfaction through effective problem-solving and communication skills.

Pay: $22/hr Contract to hire Shift: M-F 8:00am- 5pm

salary: $20 - $22 per hour

shift: First

work hours: 8 AM - 5 PM

education: No Degree Required

Responsibilities

• Customer Support: Assist internal and external customers with inquiries and complaints regarding various banking products and services, focusing primarily on trust-related products.

• Conflict Resolution: Serve as an intermediary between parties to resolve disputes, negotiate settlements, and enact appropriate resolutions.

• Problem Solving: Determine the appropriate course of action by conducting investigative steps to identify issues and process complex transactions online.

• Research and Documentation: Research error findings on processes, document findings, and implement necessary corrections.

• Outbound Communication: Occasionally make outbound calls (5-10/day) to follow up on customer inquiries and resolve issues.

Skills

• Banking Relations

• Financial Services

• Investment Management

• Banking Operations

• Compliance Requirements

• Organization

• Communication

Qualifications

• Years of experience: 2 years

• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

get in touch

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CW

clara williams

• clara.williams@randstadusa.com