Working Title: Customer Service Intermediate - Central Services

Job Class: Customer Service Specialist, Intermediate

Agency: Revenue Department

• Job ID : 80456

• Location : St. Paul

• Telework Eligible : No

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : This vacancy is open for bids and for all qualified job seekers simultaneously. Bidders will be considered through 10/07/2024.

• Date Posted : 09/30/2024

• Closing Date : 10/07/2024

• Hiring Agency/Seniority Unit : Revenue Dept / Revenue (Inc Assessors)-AFSCME

• Division/Unit : Administrative Mgmt Svc Div / Building Management

• Work Shift/Work Hours : Day Shift

• Days of Work : Monday - Friday

• Travel Required : No

• Salary Range: $20.45 - $27.12 / hourly; $42,699 - $56,626 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 206 - Clerical/AFSCME

• Work Area : (Required for AFSCME)

• FLSA Status : Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Are you passionate about helping others? Do you enjoy working in a place where you are valued? In this position, you will be responsible to provide a high level of customer service while performing job duties for the Department of Revenue staff. You will support the Department's Central Services operations through the delivery of goods and services to Revenue staff as well as providing support for service requests from Revenue staff. For this full-time job, you'd work Monday through Friday, from 8:00 a.m. to 4:30 p.m. This job is located at the Stassen building in St. Paul, MN. Come join us!

Minimum Qualifications

• Customer service skills sufficient to provide prompt and courteous support to Revenue staff in person and through any on-line correspondence.

• Office support experience of 2+ years.

• Experience in Microsoft Office Suite products.

Preferred Qualifications

• Experience with Help Desk/service desk ticketing systems.

• Experience using a procurement system.

• Inventory and supply management experience.

• Ability to prepare routine reports using Microsoft Office Suite products.

Physical Requirements

• This position requires frequent walking and standing in addition to some sitting.

• This position requires frequent lifting of objects up to 50 pounds.

Additional Requirements

Prior to an offer of employment, a background check will be conducted. This will include, but is not limited to checking degrees and licensures, criminal history, and tax filing and payment history. All individual income tax filing and payment obligations must be current prior to interviewing for this position.

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.