Working Title: Child Support Payment Center Manager

Job Class: Human Services Manager 1

Agency: Human Services Dept

• Job ID : 77400

• Location : St. Paul

• Telework Eligible : Yes

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 06/07/2024

• Closing Date : 06/27/2024

• Hiring Agency/Seniority Unit : Human Services Dept / DHS Manager

• Division/Unit : DHS - Central Office / Children and Family Services / Child Support

• Work Shift: Day Shift

• Work Hours : 8:00 am - 4:30 pm

• Days of Work : Monday - Friday

• Travel Required : Occasional

• Salary Range: $38.53 - $55.69 / hourly; $80,450 - $116,280 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 220 - Manager/Unrep

• FLSA Status : Exempt - Executive

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

In the 2023 legislative session, the Governor’s Office, Minnesota legislature, and leaders for children and families worked in partnership to pass legislation establishing the Department of Children, Youth, and Families (DCYF) to create a sustainable, public face for children’s issues in state government. This new cabinet-level agency brings together programs centered on children and families, including child care and early learning, child support, child safety and permanency, economic support and food assistance, and youth opportunity. This position will become a part of DCYF.

* Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) (Within Minnesota or neighboring states) and flexible hours options are available.*

*There may be occasions where this position may be required to travel for meetings, in office events, trainings or conferences.

As the Child Support Payment Center Manager, you will manage the Child Support Payment Center (CSPC) and oversee the implementation of ongoing business, administrative and operational functions of the unit.

The CSPC functions as the State Distribution Unit for the state of Minnesota and collects and distributes all child support payments. Child support payment processing is regulated by federal and state legislation and there are strict guidelines regulating timely receipt and distribution of money to families. The CSPC relies heavily on extensive technology infrastructure to process child support payments. Responsibilities include:

• Manage the monitoring, maintenance and development of centralized payment receipting and disbursing processes for child support related collections in Minnesota so that these functions meet the needs of child support and income maintenance agencies at federal, state, and local levels.

• Supervise ongoing CSPC administrative and contracted operations so that program and user requirements are met and necessary changes are implemented in a timely and effective manner with minimal disruption of service to CSPC customers.

• Implement and maintain adequate financial records and fiscal controls so that reporting requirements and needs of payment processing and EFT processes are met.

Minimum Qualifications

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month, day and year for each job held.

Demonstrated leadership experience*

*Leadership experience can include:

• Experience as a supervisor, lead worker, team lead, project lead

• Completion of a State of Minnesota leadership program (e.g. Emerging Leaders Institute - ELI)

• A paid/unpaid position leading a program or chairing a committee (e.g. Employee Resource Group - experience must include:

• 1+ year of experience identifying issues, goals and strategic actions

• 100+ hours per year time commitment

AND

4 years of specialized professional work experience in child support enforcement and child support collections including:

• Experience interpreting and applying child support program policies, procedures, laws and regulations.

• Experience using PRISM, Minnesota’s child support computer system.

• Knowledge of the centralized payment receipting and disbursing process for child support collections.

• Extensive knowledge of performance monitoring techniques, the use of management reports, and contracts to implement changes and detect performance trends.

• Experience managing professional and technical contracts and interagency agreements.

• Thorough understanding of statistical processes and techniques and government financial practices.

• A thorough understanding of federal performance standards as they apply to the child support enforcement program.

• Extensive knowledge of all aspects of payment processing.

• Comprehensive knowledge of high quality customer service methodologies.

Preferred Qualifications

• Experience leading and directing the work of a team.

• Complex problem solving and strategic planning/thinking.

• Variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

REFERENCE/BACKGROUND CHECKS – DHS will conduct reference checks to verify job-related credentials and a criminal background check prior to appointment.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.