Description Marcus Theatres Position Description - Usher Broad Description of Duties: Under the direction of the theatre management team, the Usher is responsible for providing support in the theatre and ensuring a high level of guest satisfaction and cleanliness of the theatre. Tasks will be handled in a friendly, courteous, helpful, timely, and professional manner. This position reports to a member of the theatre management team or General Manager (reporting may vary by location). Essential Functions/Job Duties: Associates must be able to perform the essential functions of the position with or without reasonable accommodation. Perform daily maintenance duties, including daily stocking of supplies; Make certain guest service is friendly, helpful and fast; Monitor auditoriums for picture/sound quality, temperature, lighting and guest behavior; Assist with crowd control and seating of guests in auditoriums; Work with closing manager to secure the building to ensure all guests have exited and entrances are secure; Ensure auditoriums, seats, lobby, hallways and restrooms are clean and ready for showtime; Assist with various duties relating to the overall cleanliness of the building including the outside sidewalks, trash receptacles and parking lot; Follow instructions on safe use of all chemicals/cleaning materials; Respond to all security pager calls to ensure all exits are secure; Answer questions from guests and resolve any concerns; Uphold Marcus' high standards and execute company-wide programs; Assist with other functions as instructed by the General Manager or a member of the management team *The above list reflects the general details necessary to describe the principal and essential functions of the position and shall not be construed as the only duties that may be assigned for the position. Job Requirements: Possess strong interpersonal, verbal, and written communication skills; Willing and motivated to learn new skills and tasks to meet the changing demands of the industry; Flexible and accessible work schedule that includes late evenings, weekends and holidays as dictated by business needs; The ability to work in a high-volume, fast-paced, team environment; Have a passion for delivering unparalleled hospitality and high quality food & service; Ability to follow all cleanliness, sanitation, and personal hygiene practices as mandated by the company and local regulatory agencies Physical Requirements: Work is performed in a theatre environment. The noise level is usually moderate to high with an occasional loud environment. While performing the duties of this job, the employee is frequently required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls. The employee is required to stand, and/or walk. The employee must occasionally lift and/or move up to 35 lbs. Specific vision abilities required by this job include close vision and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Required: No minimum education required Marcus Theatres is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination in our hiring and employment practices in accordance with all applicable laws. Primary Location:Minnesota-St Louis Park-West End Cinema Work Locations: West End Cinema 1625 West End Blvd St Louis Park55416 Job:Theatre Operations Organization:Theatres Schedule:Part-time Employee Status:Regular Job Type:Experienced Job Level:Entry Level Job Posti g:Jul 3, 2024, 4:16:36 PM EOE M/F/D/V/SO